At a Glance
- Tasks: Support customers by responding to inquiries and resolving issues with empathy and professionalism.
- Company: Join a growing company in Doncaster with a supportive team environment.
- Benefits: Enjoy 25 days holiday, pension, onsite parking, and full training.
- Other info: Full-time, Monday to Friday, with excellent career development opportunities.
- Why this job: Make a difference in customer experiences while developing your skills in a dynamic role.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 21000 - 29000 £ per year.
Overview
Customer Service Administrator — £25,000 — Doncaster
Our client has seen an increase in business over the last year and are now in a position to recruit a Customer Service Administrator. You will be working in a team of 4 supporting all customer enquiries.
Responsibilities
- Respond to customer inquiries via email in a professional, accurate, and empathetic manner
- Resolve product or service-related issues by troubleshooting, escalating when necessary, and providing appropriate solutions
- Use templates and guidelines to ensure brand-consistent responses while tailoring messages to the customer\\\'s specific situation
- Answer inbound customer phone calls as required
- Work with internal teams (e.g. technical support) to resolve customer issues that require collaboration
- Keeping email inboxes organised
- Raise investigations when issues arise and document on an internal CRM system
Qualifications
- Good communications skills
- Customer-centric mindset
- Previous administration skills
- Organisational & Time Management Skills
- Team Collaboration
What\'s in it for you
- Monday - Friday working hours
- Full time permanent - Office Based
- 25 days holiday + statutory
- Pension
- Onsite Parking
- Full training and support given
Job Information
- Job Title: Customer Service Administrator
- Company:
- Location: Sheffield, South Yorkshire
- Posted: Oct 8th 2025
- Closes:
- Sector: Administration
- Contract: Permanent
- Hours: Full Time
Customer Service Administrator in Sheffield employer: Venatu Consulting Ltd
Join our dynamic team as a Customer Service Administrator in Doncaster, where we prioritise employee well-being and professional growth. Enjoy a supportive work culture with full training provided, generous holiday allowances, and a commitment to work-life balance, all while contributing to a thriving business that values your input and development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Sheffield
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common customer service scenarios. We want you to feel confident and ready to showcase your skills when it’s time to shine.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested and keeps you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Service Administrator role. Plus, it’s a great way to stay updated on new opportunities.
We think you need these skills to ace Customer Service Administrator in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your previous experience in administration and customer service, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills:Since you'll be responding to customer inquiries, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to showcase your empathetic approach to customer service.
Organise Your Information:Keep your application neat and organised. Use bullet points for easy reading and ensure that your contact information is up-to-date. A well-structured application shows us that you have strong organisational skills!
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at Venatu Consulting Ltd
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Responses
Think about common customer service scenarios and how you would handle them. Prepare answers that highlight your communication skills and customer-centric mindset. Practising with a friend or in front of a mirror can help you feel more confident during the actual interview.
✨Showcase Your Organisational Skills
As a Customer Service Administrator, you'll need to manage multiple inquiries efficiently. Be ready to discuss how you stay organised and prioritise tasks. You could mention specific tools or methods you use to keep track of your workload.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
