At a Glance
- Tasks: Own client relationships and deliver strategic value for high-value accounts.
- Company: Established high-growth B2B/SaaS business with a collaborative culture.
- Benefits: Competitive salary, autonomy in role, and no quota pressure.
- Other info: Opportunity for growth in a dynamic environment with complex accounts.
- Why this job: Make a real impact by building trusted client relationships and driving success.
- Qualifications: 2-5 years in customer success or client services, with strong analytical skills.
The predicted salary is between 50000 - 55000 £ per year.
We're working with an established high-growth B2B/SaaS business that are looking for a Customer Success Manager to own the day-to-day experience for a portfolio of their higher-value, more complex enterprise clients.
This is a role for someone who's ready to move beyond "task completion" and into real ownership - someone trusted to read a client's business, make judgement calls, and turn delivery into a strategic relationship, not just a service ticket.
Why this role, why now?
The business runs Customer Success in close partnership with Account Management - commercial ownership sits with the AM, so you're not carrying quota pressure. Instead, you own the relationship, the delivery, and the value story clients see throughout the year. That means real client-facing responsibility and autonomy, without the reactive, admin-heavy version of the role you may have experienced elsewhere.
The opportunity
This is a business that trusts its CSMs with genuine complexity - higher-value accounts, real autonomy, and the expectation that you'll spot risk and opportunity before anyone has to ask. They're looking for someone who can walk into that trust and build on it from day one.
What you'll own
- End-to-end delivery across your accounts - from request through to execution
- The day-to-day client relationship - becoming a trusted advisor, not just a point of contact
- A structured programme of client reviews - monthly pacing checks, quarterly reviews, and a mid-year deep-dive
- Insight-led reporting that builds a clear, cumulative picture of value delivered
- Early identification of commercial risk and growth signals, surfaced to the Account Manager with real context
- A full-year performance pack ahead of every renewal, setting the AM up to win the conversation
What you need to be successful
- 2-5 years' experience in a client-facing customer success, or client services role - ideally media, recruitment, advertising, or a comparable B2B environment
- Experience managing higher-value or complex accounts with real autonomy and trust
- Strong analytical judgement - able to read performance data and turn it into a confident recommendation
- A proactive, ownership mindset - you take responsibility for outcomes, not just activity
If this role sounds of interest, apply with your CV ASAP!
Customer Success Manager in Kingston upon Thames employer: Venatrix
Venatrix is an exceptional employer, offering a dynamic work culture that prioritises partnership and innovation in the B2B tech recruitment space. With a strong focus on employee growth, we provide opportunities to build your personal brand and develop deep, long-term client relationships, all while benefiting from a lucrative commission structure and the support of a winning team. Our hybrid working model in vibrant locations like London and Manchester ensures a balanced work-life experience, making Venatrix a truly rewarding place to advance your career.
