At a Glance
- Tasks: Own client relationships and deliver strategic value for high-value accounts.
- Company: Established high-growth B2B/SaaS business with a collaborative culture.
- Benefits: Competitive salary, autonomy in role, and no quota pressure.
- Other info: Opportunity for genuine ownership and career growth in a dynamic environment.
- Why this job: Make a real impact by building trusted client relationships and driving success.
- Qualifications: 2-5 years in customer success or client services, with strong analytical skills.
The predicted salary is between 50000 - 55000 £ per year.
We're working with an established high-growth B2B/SaaS business that are looking for a Customer Success Manager to own the day-to-day experience for a portfolio of their higher-value, more complex enterprise clients. This is a role for someone who's ready to move beyond "task completion" and into real ownership - someone trusted to read a client's business, make judgement calls, and turn delivery into a strategic relationship, not just a service ticket.
Why this role, why now? The business runs Customer Success in close partnership with Account Management - commercial ownership sits with the AM, so you're not carrying quota pressure. Instead, you own the relationship, the delivery, and the value story clients see throughout the year. That means real client-facing responsibility and autonomy, without the reactive, admin-heavy version of the role you may have experienced elsewhere.
The opportunity: This is a business that trusts its CSMs with genuine complexity - higher-value accounts, real autonomy, and the expectation that you'll spot risk and opportunity before anyone has to ask. They're looking for someone who can walk into that trust and build on it from day one.
What you'll own:
- End-to-end delivery across your accounts - from request through to execution
- The day-to-day client relationship - becoming a trusted advisor, not just a point of contact
- A structured programme of client reviews - monthly pacing checks, quarterly reviews, and a mid-year deep-dive
- Insight-led reporting that builds a clear, cumulative picture of value delivered
- Early identification of commercial risk and growth signals, surfaced to the Account Manager with real context
- A full-year performance pack ahead of every renewal, setting the AM up to win the conversation
What you need to be successful:
- 2-5 years' experience in a client-facing customer success, or client services role - ideally media, recruitment, advertising, or a comparable B2B environment
- Experience managing higher-value or complex accounts with real autonomy and trust
- Strong analytical judgement - able to read performance data and turn it into a confident recommendation
- A proactive, ownership mindset - you take responsibility for outcomes, not just activity
If this role sounds of interest, apply with your CV ASAP!
Customer Success Manager employer: Venatrix
Venatrix is an exceptional employer, offering a dynamic work culture that prioritises partnership and innovation in the B2B tech recruitment space. With a strong focus on employee growth, we provide opportunities to build your personal brand and develop deep, long-term client relationships, all while benefiting from a lucrative commission structure and the support of a winning team. Our hybrid working model in vibrant locations like London and Manchester ensures a balanced work-life experience, making Venatrix a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Venatrix. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Venatrix before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Venatrix:Your cover letter is your chance to shine! Tell us why you want to work at Venatrix specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Venatrix!
How to prepare for a job interview at Venatrix
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
