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For Companies At a Glance
- Tasks: Provide technical support to engineers and help diagnose issues efficiently.
- Company: Join a leading recruitment consultancy focused on high-performing teams.
- Benefits: Competitive salary, stable weekday hours, and reduced physical workload.
- Why this job: Stay technical while supporting engineers and improving performance.
- Qualifications: Experience as a forklift engineer with strong problem-solving skills.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 34000 - 40000 £ per year.
Ready to step away from the tools but stay close to the technical detail? This role is ideal for an experienced forklift engineer who wants to move away from full time hands on work while still using their technical knowledge every day. You will act as the main point of technical support for field engineers, helping resolve faults, diagnose issues, and keep jobs moving efficiently. You will work closely with engineers, workshop leadership, and manufacturers to ensure technical problems are solved quickly and correctly.
Benefits
- Salary £40,000 to £48,000 depending on experience
- Full time, Monday to Friday role
- No weekend working
- Stable, long term position
- Reduced physical workload compared to field engineering
- Opportunity to use technical knowledge in a support focused role
The Role
As a Technical Support Engineer, you will provide technical guidance to forklift engineers in the field. You will support fault finding, software issues, and complex diagnostics, while also helping to organise work and identify recurring technical problems.
Key Responsibilities
- Provide technical support to engineers by phone, email, and in person.
- Assist with fault finding, error codes, wiring diagrams, and diagnostics.
- Support engineers with service and diagnostic software.
- Work with the Workshop Manager to identify common faults and trends.
- Recommend fixes, improvements, or training based on recurring issues.
- Liaise with manufacturers when additional technical support is required.
- Occasionally attend customer sites to support complex or critical breakdowns.
- Help coordinate and organise engineering jobs where technical input is needed.
Skills & Experience
- Previous experience as a forklift engineer or similar plant equipment engineer.
- Strong understanding of electrics, hydraulics, and diagnostics.
- Confident reading wiring diagrams and interpreting error codes.
- Experience using service and diagnostic software.
- Strong problem solving ability and clear communication skills.
- Comfortable supporting engineers rather than carrying out full time repairs.
- Organised, calm under pressure, and practical in approach.
Why Join?
- Step into a less physically demanding role while staying technical.
- Become a key support figure for an engineering team.
- Use your experience to improve performance and reduce repeat faults.
- Stable weekday role with clear boundaries.
Venator Executive is a specialist recruitment consultancy that helps organisations build high performing sales, operations and finance teams. We are committed to connecting exceptional talent with outstanding opportunities. All applications will be treated with the utmost confidentiality.
Please note: While we aim to respond to all applications, due to the high volume of responses, only shortlisted candidates will be contacted. If you do not hear from us within 7 working days, please assume your application has not been successful on this occasion. Venator Executive operates as an equal opportunities employer. We welcome applications from all individuals and encourage those from underrepresented groups to apply.
Technical Support Engineer in Southampton employer: Venator Executive Recruitment
Contact Detail:
Venator Executive Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field and let them know you're on the lookout for a Technical Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Brush up on your technical knowledge! Make sure you're up to speed with the latest in electrics, hydraulics, and diagnostics. This will not only boost your confidence but also show potential employers that you're serious about the role.
✨Tip Number 3
Practice your communication skills! As a Technical Support Engineer, you'll need to explain complex issues clearly. Try role-playing scenarios with friends or family to get comfortable with articulating your thoughts.
✨Tip Number 4
Apply through our website! We’ve got some fantastic opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you might just land that dream job sooner than you think!
We think you need these skills to ace Technical Support Engineer in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a forklift engineer and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about stepping into a support role while still using your technical knowledge. Let us know how you can contribute to our team!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love seeing candidates who can think on their feet and provide solutions, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Venator Executive Recruitment
✨Know Your Technical Stuff
Brush up on your knowledge of electrics, hydraulics, and diagnostics. Be ready to discuss specific examples from your experience as a forklift engineer, especially any complex issues you've resolved. This will show that you can provide the technical support needed in this role.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through common faults and how you would approach diagnosing them. Consider how you would communicate these solutions to engineers over the phone or in person, as clear communication is key in this position.
✨Familiarise Yourself with Software Tools
Make sure you're comfortable with service and diagnostic software. If possible, review any relevant tools you’ve used in the past and be ready to explain how you’ve leveraged them to assist engineers. This will demonstrate your readiness to hit the ground running.
✨Show Your Organisational Skills
Think about how you can help coordinate engineering jobs and identify recurring issues. Be prepared to discuss your approach to organisation and how you manage multiple tasks under pressure. This will highlight your ability to support the team effectively.
