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- Tasks: Provide technical support to engineers and help diagnose issues efficiently.
- Company: Join Venator Executive, a specialist recruitment consultancy with a focus on high-performing teams.
- Benefits: Enjoy a competitive salary, stable weekday hours, and reduced physical workload.
- Why this job: Stay technical while supporting engineers and making a real impact in the field.
- Qualifications: Experience as a forklift engineer with strong problem-solving and communication skills.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
The predicted salary is between 34000 - 41000 £ per year.
Ready to step away from the tools but stay close to the technical detail? This role is ideal for an experienced forklift engineer who wants to move away from full time hands on work while still using their technical knowledge every day. You will act as the main point of technical support for field engineers, helping resolve faults, diagnose issues, and keep jobs moving efficiently. You will work closely with engineers, workshop leadership, and manufacturers to ensure technical problems are solved quickly and correctly.
Benefits
- Salary £40,000 to £48,000 depending on experience
- Full time, Monday to Friday role
- No weekend working
- Stable, long term position
- Reduced physical workload compared to field engineering
- Opportunity to use technical knowledge in a support focused role
The Role
As a Technical Support Engineer, you will provide technical guidance to forklift engineers in the field. You will support fault finding, software issues, and complex diagnostics, while also helping to organise work and identify recurring technical problems.
Key Responsibilities
- Provide technical support to engineers by phone, email, and in person.
- Assist with fault finding, error codes, wiring diagrams, and diagnostics.
- Support engineers with service and diagnostic software.
- Work with the Workshop Manager to identify common faults and trends.
- Recommend fixes, improvements, or training based on recurring issues.
- Liaise with manufacturers when additional technical support is required.
- Occasionally attend customer sites to support complex or critical breakdowns.
- Help coordinate and organise engineering jobs where technical input is needed.
Skills & Experience
- Previous experience as a forklift engineer or similar plant equipment engineer.
- Strong understanding of electrics, hydraulics, and diagnostics.
- Confident reading wiring diagrams and interpreting error codes.
- Experience using service and diagnostic software.
- Strong problem solving ability and clear communication skills.
- Comfortable supporting engineers rather than carrying out full time repairs.
- Organised, calm under pressure, and practical in approach.
Why Join?
- Step into a less physically demanding role while staying technical.
- Become a key support figure for an engineering team.
- Use your experience to improve performance and reduce repeat faults.
- Stable weekday role with clear boundaries.
Venator Executive is a specialist recruitment consultancy that helps organisations build high performing sales, operations and finance teams. We are committed to connecting exceptional talent with outstanding opportunities. All applications will be treated with the utmost confidentiality.
Please note: While we aim to respond to all applications, due to the high volume of responses, only shortlisted candidates will be contacted. If you do not hear from us within 7 working days, please assume your application has not been successful on this occasion. Venator Executive operates as an equal opportunities employer. We welcome applications from all individuals and encourage those from underrepresented groups to apply.
Technical Support Engineer in Basingstoke employer: Venator Executive Recruitment
Contact Detail:
Venator Executive Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field and let them know you're on the lookout for a Technical Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Brush up on your technical knowledge! Make sure you're up to speed with the latest in electrics, hydraulics, and diagnostics. This will not only boost your confidence but also show potential employers that you're serious about the role.
✨Tip Number 3
Practice your communication skills! As a Technical Support Engineer, you'll need to explain complex issues clearly to engineers. Try role-playing scenarios with friends or family to get comfortable with articulating your thoughts.
✨Tip Number 4
Apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can give you a better chance of standing out. Plus, it’s super easy to navigate!
We think you need these skills to ace Technical Support Engineer in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a forklift engineer and any relevant technical skills. We want to see how your background aligns with the Technical Support Engineer role, so don’t hold back on showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about stepping into a support-focused role while still using your technical knowledge. Let us know how you can help our engineers solve problems efficiently.
Showcase Problem-Solving Skills: In both your CV and cover letter, highlight specific examples where you've successfully diagnosed issues or provided technical support. We love seeing how you tackle challenges, so share those stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Venator Executive Recruitment
✨Know Your Technical Stuff
Brush up on your knowledge of electrics, hydraulics, and diagnostics. Be ready to discuss specific examples from your experience as a forklift engineer, especially any complex issues you've resolved. This will show that you can provide the technical support needed in this role.
✨Practice Problem-Solving Scenarios
Prepare for questions that test your problem-solving skills. Think of common faults you've encountered and how you diagnosed and fixed them. Being able to articulate your thought process will demonstrate your ability to support engineers effectively.
✨Familiarise Yourself with Software Tools
Since you'll be assisting with service and diagnostic software, make sure you're comfortable discussing these tools. If possible, review any relevant software you’ve used before and be ready to explain how you’ve leveraged it to solve technical issues.
✨Show Your Communication Skills
As a Technical Support Engineer, clear communication is key. Prepare to showcase how you've successfully communicated technical information to non-technical colleagues or clients. This will highlight your ability to liaise effectively with engineers and manufacturers.
