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- Tasks: Drive product adoption and optimise customer experiences with Vena's platform.
- Company: Join a dynamic SaaS company focused on customer success and innovation.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on customer advocacy and technical enablement.
- Why this job: Make a real impact by helping customers maximise their use of cutting-edge technology.
- Qualifications: 5+ years in Technical Account Management or similar roles, with SaaS experience preferred.
The predicted salary is between 72803 - 98498 £ per year.
This is a flexible position and has the option of working in our London office full time, hybrid throughout the week or working entirely remotely. The Technical Adoption Manager is responsible for driving product adoption, ongoing optimization, and the technical health of Vena’s platform for assigned customers following implementation. Leveraging deep product and systems expertise, this role provides hands-on technical guidance to enable effective workflows, resolve configuration and performance challenges, and ensure customers continue to realize value from their Vena solution. This role supports customers with elevated risk, complexity, or churn exposure and owns technical health and adoption outcomes for these accounts. Acting as a trusted advisor, the Technical Adoption Manager partners closely with customers and Account Managers to support evolving business requirements, guide architectural and configuration decisions, and proactively identify risks and opportunities across the customer lifecycle. Through strong ownership of customer health and adoption outcomes, this role plays a key part in maximizing platform usage, supporting renewals and expansion, and mitigating churn through proactive technical enablement.
How You'll Make an Impact
- Drive product usage and enable customers to effectively use their Vena solution to achieve intended business outcomes.
- Partner with customers and internal teams to create and execute adoption plans aligned to Customer Health and Renewal Playbook strategies.
- Shape and guide architectural and configuration changes to help customers fully realize the benefits of the Vena platform.
- Take ownership of adoption and retention-related KPIs, including NRR/GRR, product utilization metrics, and customer adoption score.
- Monitor product usage and customer health signals to identify risks, opportunities for improvement, and areas requiring intervention.
- Manage multiple customer health plans concurrently, ensuring timely delivery of activation, adoption, and value realization initiatives.
- Identify and address adoption challenges by working cross-functionally to deliver effective solutions.
- Serve as a trusted customer advocate and advisor, representing customer needs internally to influence product roadmaps, features, market offerings, and events while also guiding customers on best practices for reporting, planning and budgeting to maximize the platform.
- Lead and coordinate resolution of technical, configuration, and performance-related issues in partnership with Account Managers, Adoption Consultants, and Solution Architects.
- Identify and develop customer advocates while supporting customer education through training sessions, webinars, and enablement initiatives that showcase success stories and drive adoption.
- Travel as needed to client events and on-site engagements.
We'd Love to See
- 5+ years of experience in Technical Account Management, Customer Success, Professional Services, or Technical Consulting within a SaaS organization.
- Experience supporting complex customer environments, high-risk accounts, or retention-focused initiatives; FP&A or Accounting experience preferred.
- Hands-on experience implementing, configuring, or supporting complex SaaS solutions, with the ability to understand and explain end-to-end customer architectures.
- Proven experience leading technical discussions, troubleshooting issues, and guiding solution design or remediation efforts.
- Experience managing a portfolio of customers with a strong track record of delivering high-quality customer outcomes.
- Strong organizational, time management, and prioritization skills, with the ability to manage multiple workstreams and shifting priorities.
- Ability to meet milestones and deadlines while maintaining accuracy, reliability, and attention to detail.
- Comfortable working independently in a self-managed environment while collaborating effectively within cross-functional teams.
- Demonstrated problem-solving skills, including the ability to identify gaps in process or execution and proactively recommend improvements.
- Experience using CRM and Customer Success tools such as Salesforce, Gainsight, or similar platforms.
Base salary range 72,803 - 98,498 GBP. Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.
Technical Adoption Manager employer: Vena Solutions
Contact Detail:
Vena Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Adoption Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes, especially those related to technical adoption and customer success. This will make you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on how you’ve driven product adoption and resolved technical challenges in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making an impact.
We think you need these skills to ace Technical Adoption Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Technical Account Management and SaaS solutions. We want to see how your skills align with the role of Technical Adoption Manager, so don’t hold back on showcasing relevant achievements!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex customer challenges in the past. We love seeing candidates who can demonstrate their ability to identify issues and implement effective solutions, especially in high-risk environments.
Highlight Your Customer-Centric Approach: As a Technical Adoption Manager, being a trusted advisor is key. Share stories that illustrate how you've built strong relationships with customers and helped them achieve their business outcomes through effective product usage.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Vena Solutions
✨Know Your Product Inside Out
As a Technical Adoption Manager, you need to demonstrate a deep understanding of the Vena platform. Familiarise yourself with its features, benefits, and common challenges customers face. This will help you answer questions confidently and show that you're ready to provide hands-on technical guidance.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully driven product adoption or resolved complex customer issues. Highlight how you partnered with clients to achieve their business outcomes, as this role is all about being a trusted advisor and ensuring customer satisfaction.
✨Be Ready for Technical Discussions
Expect to engage in technical conversations during the interview. Brush up on your knowledge of SaaS solutions and be prepared to discuss architectural and configuration changes. This will demonstrate your ability to lead discussions and guide solution design effectively.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've identified gaps in processes or execution and proposed improvements. This role requires strong problem-solving skills, so showcasing your proactive approach to overcoming challenges will set you apart from other candidates.