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For Companies At a Glance
- Tasks: Support clients and contractors by logging and resolving maintenance issues efficiently.
- Company: Join a fast-growing national Facilities Management company with a friendly team.
- Benefits: Enjoy competitive pay, 28 days holiday, and a company pension scheme.
- Why this job: Kickstart your career in Facilities Management with continuous training and growth opportunities.
- Qualifications: Customer service experience and strong communication skills are preferred.
- Other info: Flexible shifts and free on-site parking at a scenic business estate.
The predicted salary is between 20316 - 26776 £ per year.
Join a fast-growing national Facilities Management company. Velway provides professional Facilities Management (FM) and property compliance services across the UK, managing a range of sites including commercial offices, care homes, and residential buildings. Due to continued growth, we are looking for a Helpdesk Operative to join our friendly Head Office team.
The Role
As a Helpdesk Operative, you will be part of a busy Facilities Management Helpdesk team, supporting clients, contractors, and Facilities Managers to ensure maintenance issues are logged, allocated, and resolved quickly and efficiently. This is an ideal opportunity for someone who enjoys problem-solving, communicating with people, and wants to develop their career in Facilities Management.
Key Responsibilities
- Handle incoming calls and emails for maintenance faults, repairs, and service requests.
- Log, allocate, and track jobs in the CAFM system, ensuring SLAs are met.
- Keep clients updated on progress and build strong relationships through excellent customer service.
- Liaise with contractors and suppliers to arrange attendance and confirm completion of works.
- Provide administrative support including quotes, correspondence, and reports.
- Maintain accurate documentation and update internal systems.
- Assist Facilities Managers in understanding site operations and building data.
- Support general office administration such as booking travel and managing supplies.
Skills & Experience
- Previous experience in a Helpdesk, Customer Service, or Facilities Management role (preferred).
- Excellent verbal and written communication skills.
- Strong IT skills, including Microsoft Word, Excel, and Outlook.
- Confident working with CAFM or CRM systems.
- Great attention to detail, time management, and a positive "can-do" attitude.
- Flexible to work within shift patterns between 08:30 and 17:00.
Why Velway?
- Continuous professional development and training.
- Career progression opportunities within a growing FM business.
- Company pension scheme.
- 28 days holiday (including bank holidays).
- Free on-site parking at a scenic business estate.
- On-call allowance (as required).
About You
You are enthusiastic, customer-focused, and eager to learn. You want to build a career in Facilities Management, working within a supportive team that values openness, teamwork, and progression. Apply now to join a growing national FM company and take the next step in your career.
Job Type: Full-time
Pay: £25,396.80 per year
Benefits: Company events, Company pension, Free parking, On-site parking
Work Location: In person
Facilities Management Helpdesk Operative employer: Velway Limited
Contact Detail:
Velway Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Management Helpdesk Operative
✨Tip Number 1
Network like a pro! Reach out to people in the Facilities Management field on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of client interaction, make sure you can clearly articulate your thoughts. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. Be ready to share these during interviews to demonstrate your fit for the Helpdesk Operative role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Velway.
We think you need these skills to ace Facilities Management Helpdesk Operative
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for Facilities Management shine through! We love seeing candidates who are genuinely excited about the role and the company. A little enthusiasm can go a long way in making your application stand out.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service or helpdesk roles. We want to see how your skills align with what we do at Velway, so don’t be shy about showcasing your problem-solving abilities and communication skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. Highlight your key achievements and experiences that relate directly to the Helpdesk Operative role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow the application process step-by-step. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Velway Limited
✨Know Your Stuff
Before the interview, make sure you understand the basics of Facilities Management and the specific role of a Helpdesk Operative. Familiarise yourself with common maintenance issues and how they are logged and tracked in CAFM systems. This will show your enthusiasm and readiness to jump right in.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with clients and contractors, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer service situations in the past. This will demonstrate your ability to build strong relationships and keep clients updated.
✨Be Ready to Problem-Solve
Think of scenarios where you've had to troubleshoot or resolve issues quickly. During the interview, be prepared to discuss these experiences and how you approached them. Highlighting your problem-solving skills will align perfectly with what the company is looking for.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, and career progression within the company. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.