Customer Service Advisor - Dealer Services in Glenrothes

## Customer Service Advisor - Dealer ServicesAplikujremote type: Hybridlocations: Woodside Way Fifetime type: Cały etatposted on: Opublikowano 2 dni temujob requisition id: R1070528# **Be the trusted partner behind every confident dealer decision.****At VELUX, great customer experiences don’t happen by chance—they are created by people who care, who listen, and who know how to turn complexity into clarity.**## Meet your new teamWe are looking for a Customer Service Advisor to join our Dealer Services team, supporting customers across Great Britain and Ireland. In this role, you’ll go beyond answering enquiries—you’ll become a trusted advisor to our dealers, helping them make confident, informed decisions that drive their business forward.This is not just a contact centre role—it’s a position where service meets commercial insight.You will play a key role in protecting and strengthening VELUX’s market position by delivering what our dealers value most: fast, accurate advice and a seamless experience from start to finish.Working in a fast-paced, multi-channel environment, you’ll take ownership of enquiries, build strong relationships, and ensure every interaction adds value.You will be located in our Glenrothes office and limited travel may occur.## **What you will do**As a Customer Service Advisor, you’ll be at the centre of the customer journey—connecting people, products, and solutions.You will:* Act as a trusted point of contact for dealer customers, providing clear, knowledgeable, and practical support* Guide customers towards the right VELUX solutions, balancing technical requirements and commercial needs* Manage enquiries across phone, email, and chat, ensuring a consistent and high-quality experience* Take full ownership of cases, from first contact through to resolution* Handle more complex queries and complaints with confidence, empathy, and sound judgement* Build strong relationships with internal teams to ensure smooth coordination and timely outcomes* Identify opportunities to add value, strengthen dealer capability, and support sales growth## **Working with pace, ownership, and purpose**This is a role for someone who thrives in a busy environment and enjoys managing multiple priorities without losing attention to detail.You will:* Balance speed and quality, working to KPIs and service targets* Use your judgement to make informed decisions, knowing when to escalate* Navigate systems and tools confidently to deliver accurate and efficient outcomes* Contribute to continuous improvement, helping us make the customer journey even better## **Who we are looking for**You are service-driven, commercially aware, and motivated by helping customers succeed.You bring a natural ability to build trust and create clarity—especially when things are complex.We imagine you:* Are an excellent communicator, with strong listening and questioning skills* Build relationships easily and act with professionalism and credibility* Stay calm and structured in a fast-moving environment* Have strong attention to detail, supported by good literacy and numeracy skills* Are comfortable using multiple systems and tools* Are open to feedback and motivated by continuous learning and development* Understand how great service can also drive commercial value## **Why join VELUX?**At VELUX, you’ll be part of a company where people genuinely care—about customers, about each other, and about doing things the right way.You can expect:* A collaborative environment with strong team spirit and knowledge sharing* A culture built on trust, respect, and customer focus* Opportunities to grow your skills and develop your career* A role where your contribution has a real and visible impact**Bright Insights** You’ve probably already heard about our goal to transform spaces into favorite places. We’ve been on this mission since we started in Denmark in 1941, and now we’re recognized as a global market leader. But what else should you know about who we are?**Inside VELUX: Meet the People Behind the Brand** Click here and hear more from our colleagues. #J-18808-Ljbffr