Field Service Technician - covering South Eastern England

VELUX is looking for experienced Carpenters and Roofers to join our Field Service team in the RH postcode area. VELUX is on a mission to transform spaces with daylight and fresh air. We give you the chance to grow, to shape your own career, and to work in an international environment. To be part of a company that leads the market in sustainable indoor living. We offer you a world of opportunities - if you have the ability and the opportunity to take them.

We offer

A key role as part of our differentiated offer to our customers. It involves reactive and responsive on-site Guarantee support. You will also actively support sales activity through both reactive and proactive dealings with customers in order to increase trust in VELUX products, improve installation quality (incl. best practice) and help differentiate VELUX from the rest of the market. You will be personally responsible for ensuring your time is best used in order to support our customers.

This role is field-based and will respond to service calls within the RH postcode area. The postcodes being covered by this role would be, RH, BN, TN, CT, ME, BR, CR but you would also be supporting technician colleagues in Surrey, Sussex, Hampshire and London. Applicants must live within this geographical area and should expect to travel throughout the area regularly.

Key responsibilities

• Respond to service calls at customer’s homes in a professional, timely manner, acting as a representative and ambassador for VELUX.
• Carry out diagnostic and fault-finding work on agreed VELUX products, acting in accordance with our Guarantee obligations and taking a “right 1st time” approach, ensuring that customers understand and accept the actions you are taking.
• Maximise the value of interaction with Merchants as an opportunity for us to deliver other benefits, e.g. signage, brochures, opportunities, knowledge.
• Communicate credibly and actively with multiple customer groups including house builders, consumers, installers, Specifiers and distributors.
• Ensure well-managed and stocked van and stores which make the work easier and portray the right image of both company and self.

Who we are looking for

The ideal candidate will have a good basic level of education combined with experience working in a customer-facing environment, with a key focus on delivering a great customer experience and getting things right first time. You have a strong background in window fitting, roofing or carpentry, ideally with a City & Guilds qualification in Roofing, Carpentry, Joinery, or similar. Good organisational and time-management skills and a good level of IT skills. This role requires work at heights and manual handling in accordance with health and safety guidance and it is a must you have experience diagnosing and solving roofing related problems as well as a basic understanding of Electrics.

Equal Opportunity Employer

VELUX is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.