Multi- Product Sales Operations Advisor

Are you a driven and committed professional with a strong customer-first approach? Join us at VELUX Commercial as a Multi-Product Sales Operations Advisor. Please note that this role can be based either at our Blyth site in Northumberland or the Glenrothes site in Fife, and all candidates must be within commuting distance of one of these locations. This role will be on a fixed-term basis for 8 months.

VELUX Commercial is a new division in the VELUX Group, established in 2019, and comprises the former JET, Vitral, VELUX Modular Skylights and COXDOME organisations. Today, VELUX Commercial operates as one company with more than 1100 people in 11 countries and offers support to building professionals throughout the entire process from specification to delivery and maintenance of daylight and ventilation solutions for industrial, commercial, and public buildings.

As a Multi-Product Sales Operations Advisor, you will support both internal and external sales teams by expertly managing quotations, orders, and customer interactions across the full product range.

Your challenges:

• Engaging with customers to clarify requirements.
• Preparing accurate quotes.
• Processing orders in ERP/CRM systems.
• Providing basic technical assistance.
• Handling general sales administration to ensure smooth project execution and customer satisfaction.

What You Will be Doing:

• Work closely with the Inside and external sales teams.
• Become an expert in quoting & ordering across our full range of products.
• Support in whichever product area of Sales Operations is busiest at any given time.
• Engage with customers upon receipt of quote requests to clarify their requirements and establish necessary return dates.
• Prepare and finalise quotations prior to sending them to customers.
• Effectively manage project margins.
• Clarify, finalise and enter orders into our ERP systems.
• Manage incoming enquiries using the company CRM system.
• General sales administration as required.
• Offer a basic level of technical assistance to architects, main contractors and end users.
• Handling/making incoming/outgoing phone calls, emails and postal enquiries to/from Architects & Main Contractors.
• Responding to enquiries or passing relevant information to the internal and external sales teams.
• Carry out any other tasks as may be reasonably requested in relation to your role.

Person Specification:

Essential Criteria:

• A level education (or equivalent).
• Highly organised and self-disciplined with excellent planning skills.
• Strong communication and interpersonal skills.
• Ability to develop professional working relationships at all levels.
• Strong computer literacy skills; Microsoft Office Packages or similar.
• Ability to effectively manage key stakeholders within a global matrix organisation.
• Robust and resilient attitude towards challenges and change.
• Full UK driving license.
• Passport.

Desirable Criteria:

• Educated to degree level or equivalent.
• Strong networking skills.

Please note that, as part of the role, occasional travel will be required to our other UK location (approx. 2-3 times per year).

What you get in return:

• Competitive salary.
• Enhanced pension scheme.
• Generous annual leave (and additional days for long service).
• Holiday buy scheme.
• Company laptop.
• Employee perks platform.

Your opportunities:

At VELUX Commercial, we strive to create a fulfilling and impactful work environment for everyone. Become part of a strong team, embrace our entrepreneurial spirit, and align with a meaningful purpose. Join us and give your career a bright future.

Be part of a strong team – Work alongside 1,100 colleagues from 11 European countries, who value open conversations, teamwork and thrive on collective success. We strive to promote an inclusive and collaborative workplace where everyone feels heard, respected and valued.

Embrace the entrepreneurial spirit – Thrive in a dynamic and informal setting with a short route from idea to execution. We encourage our people to take initiative and offer plenty of room for personal and professional growth.

Align with a meaningful purpose – Take your chance and contribute to building brighter and more sustainable indoor spaces that create well-being for both people and the planet.

Application and contact:

We are looking forward to receiving your CV. We will review applications and conduct interviews on an ongoing basis, so don’t wait to apply.

VELUX Commercial is committed to promoting an environment of respect and understanding, encouraging diversity, and eliminating discrimination by providing equality of opportunity for all. We are also committed to creating and maintaining an inclusive and accessible workplace for all – if you are invited to participate in the interview process and require any adjustments, please let us know.