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For Companies At a Glance
- Tasks: Manage key client accounts and drive exceptional service delivery.
- Company: Join Velstar, a dynamic agency partnering with ambitious brands.
- Benefits: Hybrid working, clear progression opportunities, and a supportive environment.
- Why this job: Influence client strategy and make a real impact on account growth.
- Qualifications: Experience in account management and strong communication skills.
- Other info: Collaborative culture with opportunities to mentor junior team members.
The predicted salary is between 36000 - 60000 £ per year.
At Velstar, we partner with ambitious brands to deliver high-performing commerce and digital experiences. As our client portfolio continues to grow, we’re looking for a Senior Account Manager to take ownership of key client relationships and help drive both exceptional service delivery and sustainable account growth.
This is a pivotal role that sits between Account Manager and Account Director, ideal for someone ready to step up, influence strategy, and play a bigger role in shaping how we serve our clients.
The role
Reporting to the Client Experience Director, you’ll manage a portfolio of high-value client accounts, acting as the primary point of contact and trusted strategic partner. You’ll balance day-to-day account leadership with commercial thinking, ensuring work delivers against client objectives while identifying opportunities to grow and deepen relationships. You’ll also play an important role within the wider client team, mentoring Account Managers and contributing to better processes, insights and ways of working.
What you’ll be doing
- Acting as the strategic lead and main point of contact for a portfolio of key client accounts
- Building strong, long-term client relationships based on trust, insight and delivery
- Overseeing the delivery of projects and retainers to agreed scope, timelines and budgets
- Identifying and driving upsell and cross-sell opportunities across your accounts
- Collaborating with internal teams and subject matter experts to deliver high-quality reports, proposals and strategic recommendations
- Supporting account planning, forecasting and commercial performance alongside the Client Experience Director
- Championing consistent use of the agency’s sales playbook and HubSpot processes
- Providing informal mentorship and guidance to Account Managers
- Delivering clear, confident performance updates and presentations to clients and internal stakeholders
What we’re looking for
You’re a confident, commercially aware account professional who enjoys owning relationships and being accountable for outcomes. You’re comfortable juggling multiple accounts, navigating complexity, and spotting opportunities others might miss.
You’ll likely have:
- Proven experience managing and growing client accounts within an agency or similar environment
- Strong communication and stakeholder management skills, including senior client contacts
- A solid understanding of digital delivery, reporting and performance metrics
- Commercial confidence
- Experience using CRM systems (HubSpot ideally) and structured sales processes
- A collaborative mindset and willingness to support and mentor more junior team members
Why Velstar?
- Hybrid working (minimum 3 days per week in our Liverpool or Leeds office)
- A role with genuine influence over client strategy and account growth
- Clear progression opportunities within a growing client team
- A collaborative, supportive environment that values high standards and clear thinking
- The chance to work with ambitious clients and a talented cross-functional team
If you’re ready to take the next step in your account management career and want a role where you can make a real impact, we’d love to hear from you.
Senior E-Commerce Account Manager in Leeds employer: Velstar
Contact Detail:
Velstar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior E-Commerce Account Manager in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or clients on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their values, recent projects, and challenges they face. This will help you tailor your responses and show that you’re genuinely interested in contributing to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior E-Commerce Account Manager. Highlight your successes in managing client accounts and driving growth, and don’t forget to showcase your commercial awareness.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Velstar. Don’t miss out on the chance to make a real impact in a growing client team!
We think you need these skills to ace Senior E-Commerce Account Manager in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior E-Commerce Account Manager role. Highlight your experience in managing client accounts and any relevant digital delivery skills that align with what we’re looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven account growth or improved client relationships. We want to see the impact you’ve made in previous roles!
Be Authentic: Let your personality shine through in your application. We value a collaborative mindset and want to get a sense of who you are beyond your professional experience. Be genuine and let us know why you’re excited about this opportunity!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Velstar
✨Know Your Clients Inside Out
Before the interview, research Velstar's key clients and their industries. Understand their challenges and how Velstar's services can help them succeed. This will show your potential employer that you're proactive and ready to take ownership of client relationships.
✨Showcase Your Strategic Thinking
Prepare examples of how you've previously identified upsell or cross-sell opportunities in your past roles. Be ready to discuss specific strategies you implemented that led to account growth. This will demonstrate your commercial awareness and ability to influence client strategy.
✨Communicate Clearly and Confidently
Practice delivering performance updates and presentations as if you were speaking to a client. Use clear, concise language and be prepared to answer questions about your approach. Strong communication skills are crucial for this role, so make sure you convey your ideas effectively.
✨Emphasise Your Mentorship Skills
Since the role involves mentoring Account Managers, think of examples where you've supported or guided others in your team. Highlight your collaborative mindset and willingness to share knowledge, as this aligns with Velstar's values and culture.
