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For Companies At a Glance
- Tasks: Lead key client accounts, drive growth, and ensure exceptional service delivery.
- Company: Join Velstar, a dynamic agency focused on ambitious brands and digital experiences.
- Benefits: Enjoy hybrid working, ownership of client relationships, and a collaborative environment.
- Other info: Opportunity for career growth and mentoring within a supportive team.
- Why this job: Shape strategy, drive commercial impact, and make a real difference for clients.
- Qualifications: Proven experience in account management, strong relationship skills, and commercial awareness.
The predicted salary is between 60000 - 80000 £ per year.
Hybrid | UK (Liverpool / Leeds) | Full-time
At Velstar, we partner with ambitious brands to deliver high-performing digital experiences and measurable growth. We’re looking for an Account Director to lead a portfolio of key client relationships, driving strategic direction, commercial growth and exceptional service delivery. This is a senior, client-facing role for someone who combines strong relationship management with commercial thinking and a clear focus on results.
The role
Reporting to the Client Experience Director, you’ll act as the senior point of contact for a portfolio of key accounts. You’ll build trusted relationships, oversee delivery, and ensure all activity aligns with client objectives and business goals. Alongside managing performance and profitability, you’ll identify growth opportunities, shape account strategy, and support the development of Account Managers within the team.
What you’ll be doing
- Acting as the lead point of contact for key client accounts, building strong, long-term relationships
- Developing a deep understanding of client businesses, industries and objectives
- Overseeing the delivery of services to ensure work meets agreed scope, timelines and budgets
- Collaborating with internal teams and subject matter experts to deliver high-quality outputs
- Preparing and delivering performance reports, insights and strategic recommendations
- Driving account growth through upsell and cross-sell opportunities
- Contributing to and shaping strategic account plans
- Monitoring account performance, including revenue, profitability and client satisfaction
- Managing client expectations and proactively addressing risks to retention
- Ensuring consistent use of the agency’s sales playbook and HubSpot processes
- Maintaining accurate, high-quality client data and pipeline visibility
- Supporting and guiding Account Managers to ensure strong account delivery
What we’re looking for
You’re a commercially minded account leader who enjoys owning client relationships and driving growth. You’re confident managing complexity, influencing stakeholders and delivering high-quality outcomes. You’ll likely have:
- Proven experience in an Account Director or senior account management role within an agency
- Strong client relationship and stakeholder management skills
- A track record of growing accounts through upselling and cross-selling
- Experience overseeing delivery across multiple clients and services
- Strong commercial awareness, including revenue and profitability management
- Experience using CRM systems (HubSpot ideally) and structured sales processes
- The ability to mentor and support more junior team members
- Excellent communication and presentation skills
What success looks like
Success in this role is measured through:
- Revenue growth and achievement of commercial targets across your account portfolio
- Strong client retention and satisfaction
- Increased uptake of services across managed accounts
- Maintenance of healthy profit margins
- High-quality, accurate CRM (HubSpot) data and reporting
Why Velstar?
- Hybrid working (minimum 3 days per week in our Liverpool or Leeds office)
- A senior role with real ownership of client relationships and commercial outcomes
- The opportunity to shape strategy and drive growth across key accounts
- A collaborative environment working with specialists across multiple disciplines
- A culture that values clarity, accountability and continuous improvement
If you’re ready to lead client relationships, drive commercial impact and play a key role in shaping client success, we’d love to hear from you.
Account Director (e-commerce) in Leeds employer: Velstar
Contact Detail:
Velstar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director (e-commerce) in Leeds
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with potential employers and other professionals. Don’t be shy; introduce yourself and share your passion for account management and e-commerce.
✨Tip Number 2
Leverage LinkedIn to showcase your expertise. Share insights about account management, client relationships, and growth strategies. Engage with posts from companies you admire, especially Velstar, to get noticed by recruiters.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their business goals and think about how you can contribute to their success. Tailor your answers to highlight your experience in driving growth and managing client relationships.
✨Tip Number 4
Apply directly through our website! It shows your enthusiasm for the role and gives you a better chance of standing out. Plus, we love seeing candidates who take that extra step to connect with us.
We think you need these skills to ace Account Director (e-commerce) in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in managing client relationships and driving growth, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve successfully grown accounts or improved client satisfaction. Numbers speak volumes, so if you can quantify your achievements, do it! We love seeing results.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits our collaborative culture, so don’t be afraid to show us who you are and what makes you passionate about account management and client success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Velstar!
How to prepare for a job interview at Velstar
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the types of clients Velstar works with. Familiarise yourself with their industries, challenges, and objectives. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the role.
✨Showcase Your Relationship Management Skills
Prepare specific examples from your past experiences where you've successfully built and maintained client relationships. Highlight how you’ve driven growth through upselling or cross-selling, as this aligns perfectly with what they’re looking for in an Account Director.
✨Be Ready to Discuss Strategy
Think about how you would approach account strategy for Velstar’s key clients. Be prepared to discuss your ideas on driving commercial growth and ensuring client satisfaction. This shows that you’re not just a doer, but a strategic thinker who can contribute to their success.
✨Familiarise Yourself with HubSpot
Since experience with CRM systems like HubSpot is a plus, make sure you brush up on your knowledge of it. If you have used it before, be ready to share how you utilised it to manage client data and improve account performance.