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- Tasks: Drive client success by aligning eCommerce strategies with business goals and optimising website performance.
- Company: Velstar is a dynamic digital commerce agency focused on transforming clients' businesses for growth.
- Benefits: Enjoy hybrid working, competitive salary, 20 days holiday, and fun social events.
- Why this job: Join a supportive team culture that values collaboration, curiosity, and impactful results.
- Qualifications: Experience in eCommerce or marketing roles, strong communication skills, and a results-driven mindset.
- Other info: Flexible lunch breaks and birthday off to celebrate you!
The predicted salary is between 36000 - 60000 £ per year.
You’ll drive client success by aligning the execution of their eCommerce strategy with their business goals. Reporting to the Head of Client Success, you’ll coordinate internal teams, optimise website performance, and implement marketing strategies to enhance usability and growth. Your role involves monitoring performance, supporting clients, proactively resolving challenges, and identifying upsell opportunities to drive revenue. Organised and results-driven, you’ll ensure strong client engagement, satisfaction, and retention.
What we’re looking for from you:
- Experienced - Track record of success in a similar role or in-house marketing role (this would suit eCommerce managers/online trading managers/digital merchandisers)
- Knowledgeable - High degree of knowledge, insight and understanding of eCommerce
- Confident communicator - Capable of having engaging conversations with senior stakeholders
- Commercially minded - Able to identify upsell and cross sell opportunities
- Organised - Effective at managing and prioritising own workload
- Driven - Determined to learn, develop and be successful in your role
- Focused - Results-oriented, with all efforts directed toward achieving your targets
- Resilient - A natural problem solver, able to overcome objections and influence stakeholders
Aligned with Velstar’s core principles:
- Better Together: We believe in trusting, collaborating, challenging and supporting one another to keep improving and growing
- Purposeful Curiosity: We believe in exploring new ideas and solutions but always in the context of what clients and our business needs
- Practical Transparency: We believe in talking openly and respectfully, sharing information that empowers each other to make good decisions
- Smart Business: We believe in making value-creating decisions, balancing innovation and cost to ensure long-term commercial success
Responsibilities:
- Coordinate internal teams
- Collaborate with specialists
- Advocate directly for your clients’ to hold internal partners & vendors to account for effective high quality service delivery
- Monitor performance
- Support clients with training and ongoing website operations
- Proactively address issues to ensure engagement and success
- Demonstrate eCommerce success to internal and external stakeholders through pre-agreed KPIs
About Velstar: Velstar is a team of more than 120 people. We’re a full-service digital commerce agency comprising three specialist divisions: Velstar Commerce, Velstar Enterprise, and Velstar Performance. Everything we do, from websites to campaigns to transformational builds, is in service of one goal: taking clients to the next level in their growth journey. Our job isn’t done when we produce great work – it’s by having a transformative impact on our clients’ businesses. Whether it’s maximising sales, removing inefficiencies or opening up new opportunities, we’re here to solve their challenges and accelerate their progress.
In return for hard work and commitment we offer:
- Competitive salary
- Regular pay reviews
- Hybrid/Flexi working - Work from our modern city centre Leeds, Liverpool or Edinburgh office.
- Exceptional career progression opportunities
- Enjoyable and high-performing company culture
- Other benefits include Macbook laptop
- 20 days holiday per year (plus bank holidays)
- Get your birthday off
- Holiday Exchange - Buy, sell or rollover up five extra holiday days each year
- Company sick pay scheme
- Individual peer rewards to recognise hard work and excellence from your teammates
- Long lunches - Need a longer lunch break? Flex your start and finish time to suit
- Monthly team lunches
- Social events
eCommerce Success Manager employer: Velstar
Contact Detail:
Velstar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Success Manager
✨Tip Number 1
Familiarise yourself with the latest eCommerce trends and tools. Being knowledgeable about current technologies and strategies will help you engage confidently with stakeholders and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the eCommerce field. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at Velstar.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven client success in previous roles. Highlighting your past achievements will showcase your results-oriented mindset and ability to meet targets.
✨Tip Number 4
Research Velstar’s core principles and think about how your values align with theirs. Being able to articulate this connection during your conversations will demonstrate your fit within their company culture.
We think you need these skills to ace eCommerce Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eCommerce and marketing roles. Emphasise your track record of success, particularly in client engagement and performance monitoring.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of Velstar's core principles. Share specific examples of how you've driven client success and resolved challenges in previous roles.
Showcase Communication Skills: Since the role requires confident communication with senior stakeholders, include examples in your application that showcase your ability to engage and influence others effectively.
Highlight Problem-Solving Abilities: Discuss instances where you've proactively addressed issues or identified upsell opportunities. This will demonstrate your resilience and commercial mindset, which are key for this position.
How to prepare for a job interview at Velstar
✨Showcase Your eCommerce Knowledge
Be prepared to discuss your understanding of eCommerce trends and strategies. Highlight any previous experiences where you successfully aligned eCommerce initiatives with business goals, as this will demonstrate your expertise in the field.
✨Engage with Confidence
Practice your communication skills to ensure you can engage effectively with senior stakeholders. Use examples from your past roles to illustrate how you've successfully navigated conversations and built relationships.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. This will showcase your resilience and ability to influence stakeholders positively, which is crucial for the role.
✨Highlight Organisational Skills
Be ready to explain how you manage and prioritise your workload. Share examples of how you've coordinated internal teams or projects to achieve results, as this aligns with the responsibilities of the eCommerce Success Manager.
