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- Tasks: Lead key client accounts, drive growth, and ensure exceptional service delivery.
- Company: Join Velstar, a dynamic agency focused on ambitious brands and digital excellence.
- Benefits: Enjoy hybrid working, competitive salary, and a culture of collaboration and improvement.
- Other info: Opportunity for career growth in a supportive, innovative environment.
- Why this job: Shape strategies, drive commercial impact, and build lasting client relationships.
- Qualifications: Proven experience in account management, strong relationship skills, and commercial awareness.
The predicted salary is between 50000 - 65000 £ per year.
Hybrid | UK (Liverpool / Leeds) | Full-time
At Velstar, we partner with ambitious brands to deliver high-performing digital experiences and measurable growth. We’re looking for an Account Director to lead a portfolio of key client relationships, driving strategic direction, commercial growth and exceptional service delivery. This is a senior, client-facing role for someone who combines strong relationship management with commercial thinking and a clear focus on results.
The role:
- Reporting to the Client Experience Director, you’ll act as the senior point of contact for a portfolio of key accounts.
- You’ll build trusted relationships, oversee delivery, and ensure all activity aligns with client objectives and business goals.
- Alongside managing performance and profitability, you’ll identify growth opportunities, shape account strategy, and support the development of Account Managers within the team.
What you’ll be doing:
- Acting as the lead point of contact for key client accounts, building strong, long-term relationships.
- Developing a deep understanding of client businesses, industries and objectives.
- Overseeing the delivery of services to ensure work meets agreed scope, timelines and budgets.
- Collaborating with internal teams and subject matter experts to deliver high-quality outputs.
- Preparing and delivering performance reports, insights and strategic recommendations.
- Driving account growth through upsell and cross-sell opportunities.
- Contributing to and shaping strategic account plans.
- Monitoring account performance, including revenue, profitability and client satisfaction.
- Managing client expectations and proactively addressing risks to retention.
- Ensuring consistent use of the agency’s sales playbook and HubSpot processes.
- Maintaining accurate, high-quality client data and pipeline visibility.
- Supporting and guiding Account Managers to ensure strong account delivery.
What we’re looking for:
- You’re a commercially minded account leader who enjoys owning client relationships and driving growth.
- You’re confident managing complexity, influencing stakeholders and delivering high-quality outcomes.
- You’ll likely have:
- Proven experience in an Account Director or senior account management role within an agency.
- Strong client relationship and stakeholder management skills.
- A track record of growing accounts through upselling and cross-selling.
- Experience overseeing delivery across multiple clients and services.
- Strong commercial awareness, including revenue and profitability management.
- Experience using CRM systems (HubSpot ideally) and structured sales processes.
- The ability to mentor and support more junior team members.
- Excellent communication and presentation skills.
What success looks like:
- Success in this role is measured through:
- Revenue growth and achievement of commercial targets across your account portfolio.
- Strong client retention and satisfaction.
- Increased uptake of services across managed accounts.
- Maintenance of healthy profit margins.
- High-quality, accurate CRM (HubSpot) data and reporting.
Why Velstar?
- Hybrid working (minimum 3 days per week in our Liverpool or Leeds office).
- A senior role with real ownership of client relationships and commercial outcomes.
- The opportunity to shape strategy and drive growth across key accounts.
- A collaborative environment working with specialists across multiple disciplines.
- A culture that values clarity, accountability and continuous improvement.
If you’re ready to lead client relationships, drive commercial impact and play a key role in shaping client success, we’d love to hear from you.
Account Director (e-commerce) employer: Velstar
Contact Detail:
Velstar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director (e-commerce)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their business model and recent projects. This will help you tailor your responses and show that you’re genuinely interested in contributing to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Account Director. Highlight your relationship management skills and commercial thinking, and don’t forget to share specific examples of how you’ve driven growth in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Velstar and ready to take on the challenge of leading key client accounts.
We think you need these skills to ace Account Director (e-commerce)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in managing client relationships and driving growth, as this is what we’re really looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve successfully grown accounts or improved client satisfaction. We love seeing measurable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We value clarity and accountability, so be honest about your experiences and what you can bring to the team at Velstar.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Velstar
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the types of clients Velstar works with. Familiarise yourself with their industries, challenges, and objectives. This will not only show your genuine interest but also help you articulate how you can drive growth and build strong relationships.
✨Showcase Your Commercial Acumen
Be prepared to discuss specific examples where you've successfully driven revenue growth or improved client satisfaction in previous roles. Highlight your experience with upselling and cross-selling, as this is crucial for the Account Director position. Numbers speak volumes, so bring data to back up your claims!
✨Demonstrate Strong Relationship Management Skills
Think of instances where you've built and maintained long-term client relationships. Be ready to share how you’ve navigated complex situations and influenced stakeholders. This role is all about trust and collaboration, so showcasing your interpersonal skills will be key.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and strategic thinking. Prepare for scenarios where you might need to manage client expectations or address risks to retention. Practising your responses will help you feel more confident and articulate during the interview.