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- Tasks: Lead key client accounts and drive exceptional service delivery.
- Company: Join Velstar, a dynamic agency partnering with ambitious brands.
- Benefits: Enjoy hybrid working, clear progression, and a supportive environment.
- Why this job: Make a real impact on client strategy and account growth.
- Qualifications: Proven experience in account management and strong communication skills.
- Other info: Collaborative culture with opportunities to mentor junior team members.
The predicted salary is between 36000 - 60000 £ per year.
At Velstar, we partner with ambitious brands to deliver high-performing commerce and digital experiences. As our client portfolio continues to grow, we’re looking for a Senior Account Manager to take ownership of key client relationships and help drive both exceptional service delivery and sustainable account growth. This is a pivotal role that sits between Account Manager and Account Director, ideal for someone ready to step up, influence strategy, and play a bigger role in shaping how we serve our clients.
What you’ll do:
- Acting as the strategic lead and main point of contact for a portfolio of key client accounts
- Building strong, long-term client relationships based on trust, insight and delivery
- Overseeing the delivery of projects and retainers to agreed scope, timelines and budgets
- Identifying and driving upsell and cross-sell opportunities across your accounts
- Collaborating with internal teams and subject matter experts to deliver high-quality reports, proposals and strategic recommendations
- Supporting account planning, forecasting and commercial performance alongside the Client Experience Director
- Championing consistent use of the agency’s sales playbook and HubSpot processes
- Providing informal mentorship and guidance to Account Managers
- Delivering clear, confident performance updates and presentations to clients and internal stakeholders
What we’re looking for:
- You’re a confident, commercially aware account professional who enjoys owning relationships and being accountable for outcomes.
- You’re comfortable juggling multiple accounts, navigating complexity, and spotting opportunities others might miss.
- You’ll likely have:
- Proven experience managing and growing client accounts within an agency or similar environment
- Strong communication and stakeholder management skills, including senior client contacts
- A solid understanding of digital delivery, reporting and performance metrics
- Commercial confidence
- Experience using CRM systems (HubSpot ideally) and structured sales processes
- A collaborative mindset and willingness to support and mentor more junior team members
Why Velstar?
- Hybrid working (minimum 3 days per week in our Liverpool or Leeds office)
- A role with genuine influence over client strategy and account growth
- Clear progression opportunities within a growing client team
- A collaborative, supportive environment that values high standards and clear thinking
- The chance to work with ambitious clients and a talented cross-functional team
If you’re ready to take the next step in your account management career and want a role where you can make a real impact, we’d love to hear from you.
Senior E-Commerce Account Manager in Leeds employer: Velstar | Shopify Platinum Partner Agency
Contact Detail:
Velstar | Shopify Platinum Partner Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior E-Commerce Account Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior E-Commerce Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. We want you to be able to discuss how you can drive account growth and deliver exceptional service. Show them you’re the strategic lead they need!
✨Tip Number 3
Practice your pitch! You’ll need to deliver clear and confident performance updates, so rehearse how you’d present your ideas. We suggest doing mock interviews with friends or mentors to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior E-Commerce Account Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior E-Commerce Account Manager. Highlight your experience in managing client accounts and any relevant achievements that showcase your ability to drive growth and deliver exceptional service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've built strong client relationships and navigated complex projects in the past.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear, concise language and structure your documents well. This will demonstrate your ability to communicate effectively with clients and stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status directly from us!
How to prepare for a job interview at Velstar | Shopify Platinum Partner Agency
✨Know Your Clients Inside Out
Before the interview, research Velstar's key clients and their industries. Understand their challenges and how Velstar's services can help them succeed. This will show your potential employer that you're proactive and genuinely interested in their business.
✨Showcase Your Communication Skills
As a Senior E-Commerce Account Manager, strong communication is crucial. Prepare examples of how you've effectively managed client relationships and communicated complex ideas clearly. Practise articulating your thoughts to ensure you come across as confident and articulate during the interview.
✨Demonstrate Your Strategic Thinking
Be ready to discuss how you've identified upsell and cross-sell opportunities in previous roles. Think of specific instances where your strategic insights led to account growth. This will highlight your ability to influence strategy and drive results.
✨Familiarise Yourself with HubSpot
Since experience with CRM systems like HubSpot is mentioned, brush up on your knowledge of it. If you have used it before, be prepared to discuss how you leveraged it for account management. If not, do some quick research to understand its functionalities and how it can enhance client relationships.
