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- Tasks: Lead and optimise project delivery for high-performance ecommerce experiences.
- Company: Join Velstar, a dynamic agency focused on ambitious brands.
- Benefits: Hybrid working, flexi-time, and a senior role with real influence.
- Why this job: Shape delivery processes and drive commercial success in a collaborative environment.
- Qualifications: Proven experience in leading project teams and strong commercial awareness.
- Other info: Opportunity to develop your leadership skills and make a significant impact.
The predicted salary is between 36000 - 60000 £ per year.
Hybrid (3 days in the office) | UK (Liverpool / Leeds) | Full-time
At Velstar, we build high-performance commerce experiences for ambitious brands. As we continue to scale, we’re looking for a Head of Projects & Delivery to lead how work gets delivered across the business, efficiently, profitably, and with happy clients at the end of it. This is a senior leadership role for someone who thrives at the intersection of delivery excellence, people leadership, and commercial thinking.
The role
Reporting into the Group Operations Director, you’ll own delivery across all tech stacks, projects, retainers and work packages. You’ll bring structure, clarity and confidence to our delivery operation, setting standards, supporting teams, and making sure projects land on time, on budget and to spec. You’ll balance strategic oversight with hands-on leadership, acting as an escalation point when things get complex and a steady presence for both clients and internal teams.
Responsibilities
- Owning the successful delivery of all client work across the agency
- Leading, coaching and developing our Project Managers and Delivery Managers
- Embedding best-practice delivery processes (hybrid agile / waterfall) that actually work in the real world
- Maintaining visibility of project health, risks, budgets and resourcing
- Partnering closely with Development, Accounts and Senior Leadership to align delivery with commercial goals
- Taking full ownership of the Projects & Delivery budget, including team costs and third-party spend
- Supporting key client relationships, escalations and major delivery milestones
- Driving continuous improvement in how we plan, forecast, report and deliver
What we’re looking for
You’re an experienced delivery leader who’s comfortable owning outcomes and making decisions. You’ll likely have:
- Proven experience leading project or delivery teams in an agency environment
- Strong commercial awareness, budgets, forecasting, utilisation and profitability make sense to you
- Confidence managing senior stakeholders and high-value client accounts
- A calm, pragmatic approach to problem-solving and escalation
- Experience embedding delivery processes across multiple teams or disciplines
- A people-first mindset with high standards and clear expectations
Why Velstar?
- Hybrid working (minimum 3 days per week in our Liverpool or Leeds office)
- Flexi-time across a 37.5-hour working week
- A senior role with real influence on how the business operates and grows
- A collaborative leadership team that values clarity, ownership and momentum
- The chance to shape delivery at scale, not just keep it ticking over
If you’re excited by building high-performing delivery teams, improving how work flows through an agency, and playing a key role in commercial success, we’d love to hear from you.
Head of Projects & Delivery - Ecommerce in Leeds employer: Velstar | Shopify Platinum Partner Agency
Contact Detail:
Velstar | Shopify Platinum Partner Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Projects & Delivery - Ecommerce in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their projects and delivery methods, especially if they use hybrid agile or waterfall processes. This will help you speak their language and show that you’re genuinely interested in how they operate.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams, managed budgets, and delivered successful projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and are keen to be part of our journey at Velstar.
We think you need these skills to ace Head of Projects & Delivery - Ecommerce in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Projects & Delivery. Highlight your experience in leading project teams and managing budgets, as these are key for us at Velstar.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for delivery excellence and how you’ve successfully led teams in the past. We want to see your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex challenges in previous roles. We love a calm, pragmatic approach, so let us know how you’ve handled tough situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Velstar | Shopify Platinum Partner Agency
✨Know Your Stuff
Before the interview, dive deep into Velstar's projects and delivery methods. Familiarise yourself with their hybrid agile/waterfall processes and think about how your experience aligns with their needs. This will show that you’re not just interested in the role but also invested in their success.
✨Showcase Leadership Skills
Prepare examples of how you've led project teams in the past. Highlight specific instances where you’ve coached team members or improved delivery processes. This is a senior role, so demonstrating your ability to lead and inspire others is crucial.
✨Be Commercially Savvy
Brush up on your understanding of budgets, forecasting, and profitability. Be ready to discuss how you’ve managed project budgets in previous roles and how you can contribute to Velstar’s commercial goals. They want someone who can balance delivery excellence with financial acumen.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about their current challenges in project delivery or how they measure success. This not only shows your interest but also helps you gauge if the company is the right fit for you.
