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- Tasks: Coordinate teams to deliver top-notch eCommerce strategies and drive client success.
- Company: Join Velstar, a dynamic partner for ambitious brands in the eCommerce space.
- Benefits: Enjoy a hybrid work environment, competitive salary, and opportunities for growth.
- Why this job: Make a real impact by helping brands thrive in the digital marketplace.
- Qualifications: Experience in client success or eCommerce roles with strong communication skills.
- Other info: Be part of a supportive team focused on innovation and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Hybrid | UK (Liverpool / Leeds) | Full-time. At Velstar, we partner with ambitious brands to deliver high-performing eCommerce experiences that drive measurable growth. We’re looking for an eCommerce Success Manager to help our clients maximise the value of their platforms and strategies by aligning digital performance with commercial outcomes. This role sits at the centre of client relationships and delivery. You’ll coordinate internal teams, monitor performance, and ensure our clients’ eCommerce strategies translate into tangible growth and long-term success.
The role
Reporting to the Head of Client Success, you’ll work closely with clients to ensure their eCommerce platforms and marketing strategies perform effectively against agreed business goals. Acting as a strategic partner, you’ll coordinate internal specialists, support ongoing website operations, and identify opportunities to improve performance and unlock growth. You’ll play a key role in maintaining strong client relationships, ensuring engagement, satisfaction and retention through proactive communication, structured reporting and continuous optimisation.
What You’ll Be Doing
- Coordinating internal teams and specialists to ensure effective delivery of eCommerce initiatives
- Acting as a client advocate, ensuring internal teams and partners deliver high-quality outcomes
- Monitoring website performance and reporting against agreed KPIs
- Supporting clients with training, platform usage and day-to-day website operations
- Proactively identifying and resolving challenges that may impact client success
- Demonstrating performance and progress through structured reporting and insights
- Building trusted client relationships through clear communication and regular engagement
- Identifying upsell and cross-sell opportunities that support client growth
- Ensuring client strategies align with broader business objectives and deliver measurable results
What we’re looking for
You’re commercially minded, organised and comfortable working closely with clients to deliver measurable results. You enjoy solving problems, improving performance and building strong working relationships. You’ll likely have:
- Experience in a similar client success, account management or eCommerce role
- Backgrounds such as eCommerce Manager, Online Trading Manager or Digital Merchandiser would be highly relevant
- Strong knowledge of eCommerce platforms and digital performance metrics
- Hands-on experience with Shopify or other CMS platforms (preferred)
- Excellent communication skills and confidence engaging with senior stakeholders
- Strong organisational skills and the ability to manage multiple priorities
- A commercial mindset with the ability to identify growth opportunities
What success looks like
Success in this role is measured through:
- Strong client retention and satisfaction
- Revenue growth across managed accounts
- Successful delivery of strategies and initiatives
- High levels of client engagement and communication
- Effective use of chargeable hours
eCommerce Success Manager in Leeds employer: Velstar | Shopify Platinum Partner Agency
Contact Detail:
Velstar | Shopify Platinum Partner Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Success Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space on LinkedIn or at industry events. Building connections can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your past successes in eCommerce. This will give potential employers a clear idea of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their eCommerce strategies and think about how you can help them achieve their goals. This will show you’re genuinely interested and ready to contribute.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and take the time to engage with us directly. It shows you’re serious about joining the team!
We think you need these skills to ace eCommerce Success Manager in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the eCommerce Success Manager role. Highlight your relevant experience in client success and eCommerce, and show us how you can help our clients achieve measurable growth.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles that illustrate your ability to coordinate teams, monitor performance, and build strong client relationships. We want to see how you’ve made a difference!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the hiring process. We can’t wait to hear from you!
How to prepare for a job interview at Velstar | Shopify Platinum Partner Agency
✨Know Your eCommerce Metrics
Familiarise yourself with key eCommerce performance metrics like conversion rates, average order value, and customer lifetime value. Being able to discuss these metrics confidently will show that you understand what drives success in the role.
✨Showcase Your Client Management Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to communicate effectively, resolve issues, and ensure client satisfaction. This will demonstrate that you're ready to be a strong advocate for clients.
✨Research Velstar's Clients
Take some time to research the brands Velstar partners with. Understanding their business goals and challenges will allow you to tailor your responses and show that you're genuinely interested in helping them succeed.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This could be about their approach to client success or how they measure growth. Asking thoughtful questions shows your enthusiasm for the role and helps you assess if it's the right fit for you.