At a Glance
- Tasks: Lead key client accounts, drive growth, and ensure exceptional service delivery.
- Company: Join Velstar, a dynamic agency focused on ambitious brands and digital excellence.
- Benefits: Enjoy hybrid working, competitive salary, and a culture of collaboration and improvement.
- Other info: Opportunity for career growth in a supportive, innovative environment.
- Why this job: Shape strategies, drive commercial impact, and build lasting client relationships.
- Qualifications: Proven account management experience and strong relationship-building skills.
The predicted salary is between 60000 - 80000 € per year.
At Velstar, we partner with ambitious brands to deliver high-performing digital experiences and measurable growth. We’re looking for an Account Director to lead a portfolio of key client relationships, driving strategic direction, commercial growth and exceptional service delivery. This is a senior, client-facing role for someone who combines strong relationship management with commercial thinking and a clear focus on results.
The role involves acting as the senior point of contact for a portfolio of key accounts. You’ll build trusted relationships, oversee delivery, and ensure all activity aligns with client objectives and business goals. Alongside managing performance and profitability, you’ll identify growth opportunities, shape account strategy, and support the development of Account Managers within the team.
What You’ll Be Doing
- Act as the lead point of contact for key client accounts, building strong, long-term relationships
- Develop a deep understanding of client businesses, industries and objectives
- Oversee the delivery of services to ensure work meets agreed scope, timelines and budgets
- Collaborate with internal teams and subject matter experts to deliver high-quality outputs
- Prepare and deliver performance reports, insights and strategic recommendations
- Drive account growth through upsell and cross-sell opportunities
- Contribute to and shape strategic account plans
- Monitor account performance, including revenue, profitability and client satisfaction
- Manage client expectations and proactively address risks to retention
- Ensure consistent use of the agency’s sales playbook and HubSpot processes
- Maintain accurate, high-quality client data and pipeline visibility
- Support and guide Account Managers to ensure strong account delivery
What We’re Looking For
You’re a commercially minded account leader who enjoys owning client relationships and driving growth. You’re confident managing complexity, influencing stakeholders and delivering high-quality outcomes. You’ll likely have:
- Proven experience in an Account Director or senior account management role within an agency
- Strong client relationship and stakeholder management skills
- A track record of growing accounts through upselling and cross-selling
- Experience overseeing delivery across multiple clients and services
- Strong commercial awareness, including revenue and profitability management
- Experience using CRM systems (HubSpot ideally) and structured sales processes
- The ability to mentor and support more junior team members
- Excellent communication and presentation skills
What Success Looks Like
Success in this role is measured through:
- Revenue growth and achievement of commercial targets across your account portfolio
- Strong client retention and satisfaction
- Increased uptake of services across managed accounts
- Maintenance of healthy profit margins
- High-quality, accurate CRM (HubSpot) data and reporting
Why Velstar?
- Hybrid working (minimum 3 days per week in our Liverpool or Leeds office)
- A senior role with real ownership of client relationships and commercial outcomes
- The opportunity to shape strategy and drive growth across key accounts
- A collaborative environment working with specialists across multiple disciplines
- A culture that values clarity, accountability and continuous improvement
If you’re ready to lead client relationships, drive commercial impact and play a key role in shaping client success, we’d love to hear from you.
Account Director (e-commerce) employer: Velstar | Shopify Platinum Partner Agency
At Velstar, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. With hybrid working options in vibrant locations like Liverpool and Leeds, we offer our employees the chance to take ownership of their roles while driving meaningful client relationships and commercial growth. Our commitment to employee development ensures that you will have ample opportunities for professional growth, all within a supportive environment that values clarity and continuous improvement.
Contact Detail:
Velstar | Shopify Platinum Partner Agency Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Director (e-commerce)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their business model and recent projects. This will help you tailor your responses and show that you’re genuinely interested in contributing to their success.
✨Tip Number 3
Practice your pitch! You need to clearly articulate how your experience aligns with the role of Account Director. Highlight your relationship management skills and commercial thinking, and be ready to share examples of how you've driven growth in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Velstar and ready to take on the challenge of leading client relationships.
We think you need these skills to ace Account Director (e-commerce)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in managing client relationships and driving growth, as this is what we’re really looking for!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve successfully grown accounts or improved client satisfaction. We love seeing measurable results that demonstrate your impact!
Be Authentic:Let your personality shine through in your application. We value clarity and accountability, so be honest about your experiences and what you can bring to the table. We want to get to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Velstar | Shopify Platinum Partner Agency
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the types of clients Velstar works with. Familiarise yourself with their industries, challenges, and objectives. This will not only show your genuine interest but also help you articulate how you can drive growth and build strong relationships.
✨Showcase Your Commercial Acumen
Be prepared to discuss specific examples where you've successfully driven revenue growth or improved client satisfaction in previous roles. Highlight your experience with upselling and cross-selling, as this is crucial for the Account Director position. Numbers speak volumes, so bring data to back up your claims!
✨Demonstrate Strong Relationship Management Skills
Think of instances where you've built long-term relationships with clients or stakeholders. Be ready to share how you managed expectations and addressed any challenges that arose. This role is all about trust and collaboration, so showcasing your interpersonal skills will be key.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and strategic thinking. Prepare for scenarios where you might need to manage multiple clients or navigate complex situations. Practising your responses will help you feel more confident and articulate during the interview.
