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For Companies At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication and support during maintenance projects.
- Company: Join a well-known construction company with a focus on planned maintenance.
- Benefits: Enjoy a competitive salary, car allowance, pension scheme, and ongoing training.
- Why this job: Make a real difference in residents' lives while working in a dynamic environment.
- Qualifications: Experience as a Resident Liaison Officer and strong communication skills are essential.
- Other info: Great opportunity for career growth in a reputable and expanding business.
The predicted salary is between 24000 - 32000 £ per year.
We are working exclusively with a well-known Planned Maintenance construction company. Together we are seeking an experienced and proactive Resident Liaison Officer (RLO) to join our team in Wandsworth. This role will support the delivery of external planned maintenance works, specifically window and door replacement programmes across scattered residential properties.
Key Responsibilities
- Act as the primary liaison between residents, site teams, and client representatives
- Provide clear communication to residents regarding programme dates, scope of works, and access requirements
- Arrange and coordinate appointments for window and door installations
- Manage resident expectations and resolve queries or concerns promptly and professionally
- Carry out pre-start visits and post-completion satisfaction surveys
- Support vulnerable residents and ensure appropriate measures are in place
- Maintain accurate records of resident interactions, access arrangements, and feedback
- Assist site management with ensuring works are delivered with minimal disruption
- Produce weekly progress and customer service reports
About You
- Proven experience as a Resident Liaison Officer within planned maintenance or social housing
- Experience working on window and door replacement programmes (desirable)
- Excellent communication and interpersonal skills
- Strong organisational skills and ability to manage multiple properties across scattered sites
- Confident handling complaints and conflict resolution
- IT literate (Microsoft Office and CRM systems)
- Full UK driving licence (essential)
What We Offer
- Competitive salary (dependent on experience)
- Car allowance
- Pension scheme
- Ongoing training and development
- Opportunity to join a reputable and growing business
Resident Liaison Officer in Wandsworth employer: Velocity Recruitment
Contact Detail:
Velocity Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Wandsworth
✨Tip Number 1
Network like a pro! Reach out to your contacts in the construction and housing sectors. Let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and their recent projects, especially around planned maintenance. Be ready to discuss how your experience aligns with their needs, particularly in managing resident expectations and communication.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've successfully handled complaints or resolved issues in past roles. This will demonstrate your proactive approach and ability to manage multiple properties effectively.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for the Resident Liaison Officer position. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Resident Liaison Officer in Wandsworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer, especially in planned maintenance. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your communication skills and experience with window and door replacement programmes, as these are key for us.
Showcase Your Organisational Skills: Since you'll be managing multiple properties, it's important to demonstrate your organisational prowess. Include examples of how you've successfully juggled tasks in previous roles, making it clear that you can handle the demands of this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Velocity Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with planned maintenance processes, especially window and door replacement programmes. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Communication Skills
As a liaison officer, communication is key. Prepare examples of how you've effectively communicated with residents and resolved issues in the past. Be ready to discuss how you would keep residents informed about programme dates and access requirements.
✨Prepare for Conflict Resolution Scenarios
Expect questions about handling complaints and managing resident expectations. Think of specific situations where you successfully resolved conflicts or concerns. This will show your ability to maintain professionalism under pressure.
✨Demonstrate Organisational Skills
With multiple properties to manage, organisation is crucial. Bring examples of how you've managed various tasks simultaneously in previous roles. Discuss any tools or systems you use to keep track of appointments and resident interactions.
