Resident Liaison Officer in Tottenham

Resident Liaison Officer (RLO)
East London | Planned Maintenance – Kitchens & Bathrooms
Up to £34,000 + £4,800 Car Allowance + Fuel Card
We are recruiting for an experienced Resident Liaison Officer to join a well-known and highly respected planned maintenance contractor, working on the L&Q contract delivering kitchen and bathroom refurbishments across East London.
This is a scattered properties role, ideal for someone who enjoys working with residents and building positive relationships throughout the refurbishment process.
Key Responsibilities
* Act as the main point of contact for residents throughout the works
* Carry out resident visits, consultations and pre-start meetings
* Arrange access and coordinate appointments
* Keep residents informed of works, programmes and timescales
* Manage resident queries, concerns and complaints professionally
* Liaise with site teams, management and the client
* Maintain accurate records of resident communications
* Identify and support vulnerable residents
* Help ensure works are delivered with minimal disruption and high customer satisfaction
About You
* Previous RLO experience, ideally within planned maintenance, social housing or refurbishment
* Experience working on kitchen and bathroom programmes is desirable
* Excellent communication and customer service skills
* Confident dealing with residents and challenging situations
* Highly organised and able to manage multiple properties
* Full UK driving licence
Package
* Up to £34,000 salary
* £4,800 car allowance
* Fuel card
* Long-term opportunity with an established planned maintenance contractor
* East London patch
If you're an experienced RLO looking for a new opportunity with a reputable contractor, we'd love to hear from you...