At a Glance
- Tasks: Be the key link between residents and project teams, ensuring smooth communication and satisfaction.
- Company: Join a respected property services contractor with a focus on community and sustainability.
- Benefits: Earn up to £42,000 plus car allowance and fully expensed fuel card.
- Other info: Enjoy career growth opportunities in a stable, long-term role.
- Why this job: Make a real difference in residents' lives while enhancing homes and communities.
- Qualifications: Experience in social housing and strong communication skills are essential.
The predicted salary is between 42000 - 42000 € per year.
We are currently recruiting for an experienced Senior Resident Liaison Officer (RLO) to join a well-established and highly respected property services contractor. This is an excellent opportunity to work on a long-term contract delivering essential planned maintenance and decarbonisation works within occupied social housing properties on behalf of the L&Q contract.
This role is ideal for a confident and proactive RLO who has experience managing resident relationships across planned maintenance programmes and can provide outstanding customer service throughout the delivery of works.
The Role
As a Senior Resident Liaison Officer, you will act as the key link between residents, site teams, and the client, ensuring residents are fully informed, supported, and updated throughout the lifecycle of works. You will play a vital role in maintaining high levels of resident satisfaction while ensuring projects run smoothly and efficiently.
Key Responsibilities
- Act as the main point of contact between residents, clients, and operational teams
- Provide clear and consistent communication regarding planned works, schedules, and any disruptions
- Arrange and attend resident meetings, consultations, and property visits
- Manage resident queries, concerns, and complaints professionally and efficiently
- Support vulnerable residents and ensure individual needs are considered throughout the project
- Maintain accurate records of all resident interactions and correspondence
- Work closely with Site Managers and Project Teams to support programme delivery
- Promote a positive customer experience and maintain strong community relationships
About the Project
You will be working on the L&Q contract, delivering planned maintenance works including roof and door replacements programme. These works are focused on improving energy efficiency and enhancing homes across the housing stock.
Requirements
- Previous experience as a Resident Liaison Officer within social housing, planned maintenance, or construction
- Strong communication and interpersonal skills
- Experience dealing with residents in occupied properties
- Ability to handle challenging situations with empathy and professionalism
- Well-organised, proactive, and capable of working independently
- Full UK driving licence and access to a vehicle (essential)
What’s on Offer
- Competitive salary up to £42,000
- £5,000 car allowance
- Fully expensed fuel card
- Long-term, stable contract
- Opportunity to work with a leading property services contractor
- Career progression and development opportunities within a growing business
Senior RLO employer: Velocity Recruitment
Join a leading property services contractor in Canning Town as a Senior Resident Liaison Officer, where you will play a crucial role in enhancing resident satisfaction through effective communication and support during essential planned maintenance projects. With a competitive salary, generous car allowance, and fully expensed fuel card, this position offers not only financial benefits but also a stable long-term contract and ample opportunities for career progression within a supportive work culture that values employee development and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior RLO
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property services sector and let them know you're on the lookout for a Senior RLO role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident liaison and customer service. Think about specific examples from your past experiences that showcase your skills in managing resident relationships and handling complaints effectively.
✨Tip Number 3
Showcase your communication skills! During interviews, emphasise how you keep residents informed and supported throughout projects. Use real-life scenarios to demonstrate your proactive approach and ability to maintain high levels of resident satisfaction.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and keeps everything in one place.
We think you need these skills to ace Senior RLO
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior RLO role. Highlight your experience in managing resident relationships and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've provided outstanding customer service and managed resident queries effectively.
Showcase Your Communication Skills:As a Senior RLO, communication is key. In your application, demonstrate your strong interpersonal skills and how you've successfully handled challenging situations with residents. We love seeing real-life examples!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team at StudySmarter!
How to prepare for a job interview at Velocity Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Senior Resident Liaison Officer. Familiarise yourself with the key tasks like managing resident relationships and providing outstanding customer service. This will help you demonstrate your knowledge and show that you're the right fit for the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed resident queries or handled challenging situations. Be ready to share these examples during the interview to showcase your skills and how you can apply them in this new role.
✨Showcase Your Communication Skills
As an RLO, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about their communication strategies with residents, which shows your proactive approach and genuine interest in the role.
✨Demonstrate Empathy and Professionalism
During the interview, highlight your ability to handle sensitive situations with empathy. Share examples of how you've supported vulnerable residents in the past. This will illustrate your understanding of the importance of maintaining strong community relationships and ensuring resident satisfaction.
