Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for residents during construction projects, keeping them informed and happy.
- Company: Join a top UK property services company focused on social housing improvements.
- Benefits: Enjoy a competitive salary, car allowance, and an 8% pension plan.
- Why this job: Make a real impact in your community while working in a supportive team environment.
- Qualifications: A driving licence and car are essential; experience in a similar role is a plus.
- Other info: This role involves working on a significant retrofit programme across 1,400 properties.
The predicted salary is between 19800 - 33000 £ per year.
We are seeking an experienced and motivated Resident Liaison Officer (RLO) to work with one of the UK's leading property services companies. They specialise in both planned and responsive works for registered social landlords (RSLs) and pride themselves as a market leader. This role involves working on a Social Housing Decarbonisation Fund (SHDF) retrofit programme across 1,400 properties within a 20-mile radius of Malborough, Wiltshire. The scope of works includes cavity wall and air source heat pump installations.
Key Responsibilities:
- Act as the main point of contact between residents and the construction team.
- Communicate project details, timelines, and updates to residents, ensuring they are well-informed and comfortable.
- Address and resolve resident concerns and complaints promptly and professionally.
- Coordinate access to properties for inspections, repairs, and construction activities.
- Assist in organising and conducting resident meetings, forums, and events.
- Maintain accurate records of resident interactions, feedback, and resolutions.
- Support the project team in ensuring minimal disruption to residents during construction and maintenance activities.
What's in it for you?
- Excellent salary + package (car allowance + 8% pension).
- Opportunities for professional development.
- Collaborative and supportive work environment.
Resident Liaison Officer - Planned Maintenance employer: Velocity Recruitment
Contact Detail:
Velocity Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer - Planned Maintenance
✨Tip Number 1
Familiarise yourself with the specific challenges and concerns residents face during planned maintenance projects. Understanding their perspective will help you communicate effectively and build trust.
✨Tip Number 2
Network with professionals in the property services sector, especially those who have experience with social housing projects. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in resident liaison roles or similar positions. Highlight specific examples where you successfully resolved issues or improved communication with residents.
✨Tip Number 4
Showcase your understanding of the Social Housing Decarbonisation Fund (SHDF) and its impact on communities. Being knowledgeable about current trends and regulations will demonstrate your commitment to the role.
We think you need these skills to ace Resident Liaison Officer - Planned Maintenance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Resident Liaison Officer or in similar roles. Emphasise your communication skills, ability to resolve conflicts, and any experience with social housing projects.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your background aligns with the needs of the company and demonstrate your enthusiasm for the role.
Showcase Relevant Skills: In your application, clearly outline your skills related to resident engagement, project coordination, and customer service. Use specific examples from your past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Velocity Recruitment
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Resident Liaison Officer, especially in relation to planned maintenance. Familiarise yourself with cavity wall insulation and air source heat pumps, as well as the specific needs of residents in social housing.
✨Demonstrate Your Communication Skills
Since you'll be the main point of contact for residents, showcase your ability to communicate clearly and effectively. Prepare examples of how you've successfully managed resident concerns or complaints in the past.
✨Highlight Your Organisational Abilities
The role involves coordinating access to properties and organising meetings. Be ready to discuss your experience in managing schedules and ensuring smooth operations during construction activities.
✨Show Your Commitment to Resident Satisfaction
Emphasise your dedication to keeping residents informed and comfortable throughout the project. Share any relevant experiences where you went above and beyond to ensure minimal disruption and high satisfaction levels.
