Resident Liaison Officer

Resident Liaison Officer – Planned Maintenance Location: Royal Borough of Kensington & Chelsea (Scattered Properties) Project: Externals Works Salary: £32,000 – £34,000 + Package Company: Leading UK Property Services Contractor The Role We are currently recruiting for an experienced Resident Liaison Officer (RLO) to work with a UK-leading property services company delivering external works across scattered residential properties within the London Borough of Kensington & Chelsea. This is a resident-facing role requiring excellent communication skills and the ability to manage relationships with residents, stakeholders, and site teams to ensure works are delivered smoothly with minimal disruption. Key Responsibilities * Act as the main point of contact between residents, site teams, and the client * Build and maintain positive relationships with residents across multiple occupied properties * Communicate programme details, access requirements, and upcoming works clearly and professionally * Manage resident queries, concerns, and complaints, ensuring timely resolution * Conduct resident drop-ins, home visits, and regular site presence * Issue newsletters, letters, and notices regarding works and progress * Support site teams by facilitating access and resident engagement * Maintain accurate records of resident interactions and feedback * Ensure compliance with company policies and client expectations Requirements * Proven experience as a Resident Liaison Officer, ideally within social housing or local authority projects * Experience working on externals or planned works programmes * Strong interpersonal and communication skills * Ability to manage a scattered-site portfolio effectively * Confident dealing with diverse communities and vulnerable residents * Organised, proactive, and solutions-focused approach * Full UK driving licence preferred What’s on Offer * Competitive salary of £32,000 – £34,000 * Attractive package including benefits * Must have your own car * Opportunity to work on a high-profile local authority contract * Long-term, stable role with a market-leading contractor * Supportive team environment with clear processes and structure