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For Companies At a Glance
- Tasks: Be the go-to person for residents during exciting property upgrades!
- Company: Join one of the UK's top property services companies.
- Benefits: Enjoy a competitive salary, health perks, and growth opportunities.
- Why this job: Make a real impact by ensuring residents feel informed and supported during renovations.
- Qualifications: Experience in property services and strong communication skills are a must!
- Other info: Driving license required; based in vibrant West London.
The predicted salary is between 28000 - 42000 £ per year.
Job Description
Resident Liaison Officer – Planned Refurbshiments\\n * Salary up to £35k + package\\n * Driving licence is required!\\n * West London based\\n * External works – Windows and Doors replacements\\nRole:\\nWe are looking for a Resident Liaison Officer to work with a one of the UK’s leading property services companies. You must be dynamic and have prior experience within Property Services. You will be working on external packages which involve windows and door replacements on street properties.\\nResponsibilities:\\n * Serve as the primary point of contact between residents and the construction/property services team.\\n * Communicate project details, timelines, and updates to residents, ensuring they are well-informed and comfortable.\\n * Address and resolve resident concerns and complaints promptly and professionally.\\n * Coordinate access to properties for inspections, repairs, and construction activities.\\n * Assist in organising and conducting resident meetings, forums, and events.\\n * Maintain accurate records of resident interactions, feedback, and resolutions.\\n * Support the project team in ensuring minimal disruption to residents during construction and maintenance activities.\\nRequirements:\\n * Proven experience as a Resident Liaison Officer or similar role in the construction/property services industry.\\n * Excellent communication and interpersonal skills.\\n * Strong problem-solving abilities and a customer-focused attitude.\\n * Ability to manage multiple tasks and prioritize effectively.\\n * Familiarity with property maintenance, construction processes, and relevant regulations.\\n * Proficient in Microsoft Office Suite (Word, Excel, Outlook).\\nBenefits:\\n * Competitive salary + package\\n * Health and wellness benefits\\n * Opportunities for professional development\\n * Collaborative and supportive work environment
Resident Liaison Officer employer: Velocity Recruitment
Contact Detail:
Velocity Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Make sure to highlight your previous experience in property services during any networking opportunities. Connect with professionals in the industry on platforms like LinkedIn and engage in discussions about current trends in construction and resident relations.
✨Tip Number 2
Familiarize yourself with common concerns residents have during refurbishment projects. This will help you demonstrate your understanding of their needs and how you can effectively address them in your conversations with the hiring team.
✨Tip Number 3
Consider attending local community meetings or forums related to property services. This will not only expand your network but also give you insights into the challenges residents face, which you can discuss during your interview.
✨Tip Number 4
Prepare to showcase your problem-solving skills by thinking of specific examples from your past experiences where you successfully resolved resident issues. This will demonstrate your capability to handle the responsibilities of the Resident Liaison Officer role.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer or in similar roles within the property services industry. Emphasize your communication skills and problem-solving abilities, as these are crucial for the position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your previous experiences have prepared you to serve as the primary point of contact between residents and the construction team.
Showcase Relevant Skills: In your application, clearly demonstrate your proficiency in Microsoft Office Suite and your familiarity with property maintenance and construction processes. This will show that you are well-equipped for the role.
Highlight Customer Focus: Since the role requires a customer-focused attitude, include examples of how you've successfully addressed resident concerns and complaints in the past. This will help illustrate your ability to maintain positive relationships with residents.
How to prepare for a job interview at Velocity Recruitment
✨Show Your Communication Skills
As a Resident Liaison Officer, communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively. Share examples from your past experiences where you successfully communicated project details or resolved resident concerns.
✨Highlight Your Problem-Solving Abilities
The role requires strong problem-solving skills. Think of specific instances where you addressed resident complaints or challenges during construction projects. Discuss how you approached these situations and the outcomes.
✨Demonstrate Your Knowledge of Property Services
Familiarity with property maintenance and construction processes is crucial. Brush up on relevant regulations and be ready to discuss how your experience aligns with the responsibilities of the role, especially regarding external works like windows and doors replacements.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Practice responses to potential challenges you might face as a liaison officer, such as managing resident access during construction or organizing community meetings.
