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- Tasks: Act as the main contact for residents, ensuring clear communication and addressing concerns.
- Company: Join a leading construction firm focused on building safety and community engagement.
- Benefits: Competitive salary, car allowance, pension, and a chance to work on a flagship project.
- Why this job: Make a real difference in residents' lives while enhancing your communication and organisational skills.
- Qualifications: Experience in customer-facing roles, excellent communication skills, and a full UK driving licence.
- Other info: Be part of a high-profile project with opportunities for professional growth.
The predicted salary is between 34000 - 38000 £ per year.
We are recruiting for a Resident Liaison Officer to support the delivery of a £14m cladding remediation scheme at The Linx & Ingenta Building in Manchester. This is a major building safety project involving the removal and replacement of external wall systems to ensure full compliance with current fire safety and building regulations. The building is occupied, making clear communication and resident engagement critical to the project’s success.
As Resident Liaison Officer, you will act as the key point of contact between the site team and residents, ensuring works are communicated clearly, concerns are addressed professionally, and disruption is kept to a minimum. You will play a vital role in maintaining positive relationships throughout the project lifecycle.
Key responsibilities include:
- Acting as the primary liaison between residents, the client, and the site team
- Providing clear updates on programme, access requirements, and upcoming works
- Organising and attending resident meetings and drop-in sessions
- Managing complaints and resolving issues promptly and professionally
- Coordinating access to occupied properties where required
- Maintaining accurate records of communications and resident interactions
- Supporting the Project Manager with stakeholder reporting
- Ensuring safeguarding and confidentiality standards are upheld
About You:
We are looking for a confident, empathetic, and organised individual with experience working in occupied residential environments.
Essential:
- Previous experience as a Resident Liaison Officer or in a customer-facing construction role
- Experience working on refurbishment or remediation projects
- Excellent communication and interpersonal skills
- Strong organisational and administrative abilities
- Ability to handle sensitive situations calmly and professionally
- Full UK driving licence
Desirable:
- Experience on cladding or fire remediation schemes or social housing
- Knowledge of social housing or high-rise residential environments
- Understanding of construction programmes and terminology
What’s on Offer:
- Salary £34,000
- £3,000 Car Allowance
- Pension
- Long-term, high-profile remediation project
- Opportunity to work on a flagship building safety scheme
Resident Liaison Officer in Manchester employer: Velocity Recruitment
Contact Detail:
Velocity Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Manchester
✨Tip Number 1
Network like a pro! Reach out to your contacts in the construction and residential sectors. Attend local events or online webinars where you can meet potential employers or fellow professionals. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company and the specific project. Understand the cladding remediation process and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, clear communication is key. Role-play common scenarios you might face on the job, like addressing resident concerns or providing updates. The more prepared you are, the more confident you'll feel.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it shows you’re serious about joining our team. Let’s get you on board for that exciting cladding remediation project!
We think you need these skills to ace Resident Liaison Officer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer or in similar roles. We want to see how your skills match the job description, so don’t be shy about showcasing your communication and organisational abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to cladding remediation projects and how you’ve successfully engaged with residents in the past.
Showcase Your Communication Skills: Since clear communication is key for this role, make sure your application reflects your ability to convey information effectively. Use straightforward language and keep your sentences concise to demonstrate your communication prowess.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Velocity Recruitment
✨Know Your Project Inside Out
Before the interview, make sure you understand the specifics of the cladding remediation project at The Linx & Ingenta Building. Familiarise yourself with the key responsibilities and challenges involved, as well as the importance of clear communication with residents. This will show your genuine interest and preparedness.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples from your past experiences where you successfully managed resident concerns or facilitated meetings. Highlight your ability to convey complex information clearly and empathetically, which is crucial for maintaining positive relationships.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve resolved complaints or issues in a professional manner. Be ready to discuss how you handled sensitive situations calmly and effectively, as this will illustrate your capability to manage the challenges that come with working in occupied residential environments.
✨Ask Insightful Questions
Prepare thoughtful questions about the project and the team dynamics. Inquire about how they measure success in resident engagement or what challenges they foresee during the remediation process. This not only shows your enthusiasm but also helps you gauge if the role aligns with your skills and values.