At a Glance
- Tasks: Act as the main contact for residents, ensuring smooth communication and support during maintenance projects.
- Company: Join a respected property services contractor with a focus on community and resident satisfaction.
- Benefits: Earn up to £42,000 plus car allowance and fully expensed fuel card.
- Other info: Enjoy career growth opportunities in a stable, long-term role.
- Why this job: Make a real difference in residents' lives while enhancing homes and communities.
- Qualifications: Experience in social housing and strong communication skills are essential.
The predicted salary is between 42000 - 42000 £ per year.
We are currently recruiting for an experienced Senior Resident Liaison Officer (RLO) to join a well-established and highly respected property services contractor. This is an excellent opportunity to work on a long-term contract delivering essential planned maintenance and decarbonisation works within occupied social housing properties on behalf of the L&Q contract.
The role is ideal for a confident and proactive RLO who has experience managing resident relationships across planned maintenance programmes and can provide outstanding customer service throughout the delivery of works.
The Role
- Act as the main point of contact between residents, clients, and operational teams
- Provide clear and consistent communication regarding planned works, schedules, and any disruptions
- Arrange and attend resident meetings, consultations, and property visits
- Manage resident queries, concerns, and complaints professionally and efficiently
- Support vulnerable residents and ensure individual needs are considered throughout the project
- Maintain accurate records of all resident interactions and correspondence
- Work closely with Site Managers and Project Teams to support programme delivery
- Promote a positive customer experience and maintain strong community relationships
About the Project
You will be working on the L&Q contract, delivering planned maintenance works including roof and door replacements programme. These works are focused on improving energy efficiency and enhancing homes across the housing stock.
Requirements
- Previous experience as a Resident Liaison Officer within social housing, planned maintenance, or construction
- Strong communication and interpersonal skills
- Experience dealing with residents in occupied properties
- Ability to handle challenging situations with empathy and professionalism
- Well-organised, proactive, and capable of working independently
- Full UK driving licence and access to a vehicle (essential)
What's on Offer
- Competitive salary up to £42,000
- £5,000 car allowance
- Fully expensed fuel card
- Long-term, stable contract
- Opportunity to work with a leading property services contractor
- Career progression and development opportunities within a growing business
Senior RLO in London employer: Velocity Recruitment
Join a leading property services contractor in Canning Town as a Senior Resident Liaison Officer, where you will be part of a supportive and dynamic work culture focused on delivering essential planned maintenance and decarbonisation works. With a competitive salary, generous car allowance, and fully expensed fuel card, this role offers not only financial benefits but also significant opportunities for career progression within a growing business dedicated to enhancing community relationships and resident satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Senior RLO in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property services sector and let them know you're on the lookout for a Senior RLO role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident liaison and customer service. Think about specific examples from your past experiences that showcase your skills in managing resident relationships and handling complaints effectively.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise when discussing how you would keep residents informed and supported throughout maintenance works. This is key for a Senior RLO, so make it shine!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and keeps everything in one place.
We think you need these skills to ace Senior RLO in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior RLO role. Highlight your experience in managing resident relationships and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've provided outstanding customer service and managed resident queries effectively.
Showcase Your Communication Skills:As a Senior RLO, communication is key. In your application, demonstrate your strong communication and interpersonal skills. We love seeing how you handle challenging situations with empathy and professionalism!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Velocity Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Senior Resident Liaison Officer. Familiarise yourself with the key tasks like managing resident relationships and ensuring clear communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed resident queries or handled challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will give the interviewer a clear picture of your skills and how you can apply them in this role.
✨Showcase Your Communication Skills
As an RLO, strong communication is key. During the interview, practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about their communication strategies with residents, showing that you value this aspect of the job.
✨Demonstrate Empathy and Professionalism
Be ready to discuss how you would support vulnerable residents and handle complaints. Highlight your ability to approach these situations with empathy and professionalism. This will reassure the interviewer that you can maintain high levels of resident satisfaction, which is crucial for the role.
