At a Glance
- Tasks: Be the vital link between residents and site teams, ensuring smooth project delivery.
- Company: Join a leading contractor with a strong reputation in social housing.
- Benefits: Excellent salary, fuel card, and opportunities for professional growth.
- Other info: Dynamic role with a focus on customer satisfaction and community support.
- Why this job: Make a real difference in communities while enhancing your communication skills.
- Qualifications: Experience in resident liaison or social housing is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a Resident Liaison Officer to join a leading main contractor delivering works on the L&Q framework. This is a fantastic opportunity to join a well-established, forward-thinking contractor with a strong reputation across the social housing and retrofit sectors.
The Project You’ll be working on Social Decarbonisation Fund (SHDF) schemes, delivering:
- External Wall Insulation (EWI)
- Window replacements
- Roofing works
- External repairs and associated improvements
These works will be carried out in occupied residential properties, so strong communication and stakeholder engagement skills are essential.
The Role As Resident Liaison Officer, you will be the key link between site teams and residents, ensuring works run smoothly while maintaining high levels of customer satisfaction. Your responsibilities will include:
- Pre-start meetings and resident consultations
- Managing expectations around programme and access
- Handling queries, concerns and complaints professionally
- Coordinating access to properties
- Supporting vulnerable residents
- Ensuring a positive customer journey throughout the works
About You
- Previous experience as an RLO within social housing, refurbishment or...
RLO - East London employer: Velocity Recruitment
Join a leading main contractor in East London, renowned for its commitment to social housing and sustainability. With a strong focus on employee development, we offer excellent benefits including competitive salaries and a fuel card, fostering a supportive work culture that values communication and collaboration. This role as a Resident Liaison Officer not only provides the chance to make a meaningful impact in the community but also offers opportunities for personal growth within a forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land RLO - East London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their projects. Be ready to discuss how your skills as a Resident Liaison Officer can help them deliver top-notch service on their social housing schemes.
✨Tip Number 3
Showcase your communication skills! During interviews, highlight your experience in managing resident expectations and handling complaints. This is key for the RLO role, so make sure they see how you can keep residents happy.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace RLO - East London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience as a Resident Liaison Officer. We want to see how your skills match the role, especially in communication and stakeholder engagement.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about working in social housing and how you can contribute to our projects. Keep it engaging and personal.
Showcase Your Communication Skills:Since this role is all about liaising with residents, make sure your application reflects your strong communication skills. Use clear and concise language to demonstrate your ability to handle queries and concerns.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Velocity Recruitment
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer inside out. Familiarise yourself with the L&Q framework and the specific projects you'll be involved in, like External Wall Insulation and window replacements. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role is all about communication, prepare examples of how you've successfully managed stakeholder engagement in the past. Think about times when you've handled complaints or concerns effectively, especially in a residential setting. This will demonstrate your ability to maintain high levels of customer satisfaction.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like dealing with a frustrated resident or coordinating access to properties. Practise your responses to these scenarios, focusing on how you would manage expectations and ensure a positive experience for residents. This will help you think on your feet during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face on-site, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
