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For Companies At a Glance
- Tasks: Be the go-to person for residents during exciting refurbishment projects.
- Company: Join a leading contractor in social housing with a strong team culture.
- Benefits: Enjoy a generous salary, car allowance, and long-term job security.
- Other info: Stable work environment with great career progression opportunities.
- Why this job: Make a real difference in your community while building valuable skills.
- Qualifications: Experience in resident liaison and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
A leading main contractor specialising in planned refurbishment works within the social housing sector is seeking an experienced Resident Liaison Officer (RLO) to join their growing team in East London. The business has recently secured a major Social Housing Decarbonisation Fund (SHDF) framework worth £30m per year, delivering improvement works across multiple boroughs including Waltham Forest, Newham, Hackney and Tower Hamlets. This represents a long‑term programme of works and offers excellent job stability and career progression within a well‑established contractor.
The Role
As Resident Liaison Officer, you will act as the key link between the site team, the client and residents. You will ensure tenants are fully informed throughout the programme of works while maintaining a positive customer experience.
Key responsibilities
- Act as the main point of contact for residents during refurbishment works
- Communicate programme updates, access requirements and progress of works
- Manage resident expectations and resolve any concerns or complaints
- Conduct pre‑start visits and resident consultations
- Coordinate access for contractors and support site teams
- Maintain clear records and ensure high levels of customer satisfaction
About the Programme
Works will be delivered as part of a large SHDF decarbonisation programme, typically including:
- External Wall Insulation (EWI)
- Window replacements
- Roofing upgrades
- External repairs and energy efficiency improvements
Requirements
- Previous experience as a Resident Liaison Officer within social housing refurbishment
- Strong communication and customer service skills
- Ability to build positive relationships with residents and site teams
- Organised with good administrative skills
- Full UK driving licence and own vehicle required
What's on Offer
- Generous salary package
- Car allowance and fuel card
- Long‑term work secured through a major framework
- Opportunity to join a stable and growing contractor
- Supportive team and strong company culture
Resident Liaison Officer - East London employer: Velocity Recruitment
Contact Detail:
Velocity Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer - East London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Resident Liaison Officer role.
✨Tip Number 2
Prepare for interviews by researching the company and their recent projects, especially those related to the SHDF framework. Show them you’re genuinely interested in their work and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As an RLO, you'll need to keep residents informed and happy. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Resident Liaison Officer - East London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in social housing refurbishment and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your strong communication skills and ability to build relationships with residents.
Showcase Your Customer Service Skills: As an RLO, customer satisfaction is key. In your application, share examples of how you've successfully managed resident expectations or resolved complaints in the past. We love seeing real-life examples of your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our supportive team in East London!
How to prepare for a job interview at Velocity Recruitment
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer inside out. Familiarise yourself with the social housing refurbishment process, especially the types of works mentioned in the job description like External Wall Insulation and window replacements. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As an RLO, communication is key. Prepare examples from your past experience where you've successfully managed resident expectations or resolved complaints. Think about how you can demonstrate your ability to build positive relationships with both residents and site teams during the interview.
✨Be Organised
Bring along any relevant documents that showcase your administrative skills, such as records of previous projects or feedback from residents. Being organised not only helps you present yourself well but also shows that you can handle the responsibilities of the role effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. This could be about the specific challenges the team faces in East London or how they measure customer satisfaction. Asking questions shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.