At a Glance
- Tasks: Be the go-to person for residents during kitchen and bathroom refurbishments.
- Company: Join a respected contractor known for quality planned maintenance.
- Benefits: Earn up to £34,000 plus a £4,800 car allowance and fuel card.
- Other info: Enjoy a long-term role with opportunities for growth in East London.
- Why this job: Make a real difference by supporting residents through exciting home upgrades.
- Qualifications: Experience as a Resident Liaison Officer and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
- Resident Liaison Officer (RLO)
- East London | Planned Maintenance - Kitchens & Bathrooms
- Up to £34,000 + £4,800 Car Allowance + Fuel Card
We are recruiting for an experienced Resident Liaison Officer to join a well-known and highly respected planned maintenance contractor, working on the L&Q contract delivering kitchen and bathroom refurbishments across East London.
This is a scattered properties role, ideal for someone who enjoys working with residents and building positive relationships throughout the refurbishment process.
Key Responsibilities
- Act as the main point of contact for residents throughout the works
- Carry out resident visits, consultations and pre-start meetings
- Arrange access and coordinate appointments
- Keep residents informed of works, programmes and timescales
- Manage resident queries, concerns and complaints professionally
- Liaise with site teams, management and the client
- Maintain accurate records of resident communications
- Identify and support vulnerable residents
- Help ensure works are delivered with minimal disruption and high customer satisfaction
About You
- Previous RLO experience, ideally within planned maintenance, social housing or refurbishment
- Experience working on kitchen and bathroom programmes is desirable
- Excellent communication and customer service skills
- Confident dealing with residents and challenging situations
- Highly organised and able to manage multiple properties
- Full UK driving licence
Package
- Up to £34,000 salary
- £4,800 car allowance
- Fuel card
- Long-term opportunity with an established planned maintenance contractor
- East London patch
- #J-18808-Ljbffr
Resident Liaison Officer in Ilford employer: Velocity Recruitment
Join a dynamic team in Corby as a Skilled Labourer/Forklift Driver, where you will be part of an exciting 10M distribution centre build. Our company prides itself on fostering a supportive work culture that values employee growth and development, offering competitive pay and flexible working arrangements. With opportunities to enhance your skills and advance your career, we are committed to providing a rewarding and meaningful employment experience.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Ilford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Velocity Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Velocity Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer in Ilford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Velocity Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Velocity Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Velocity Recruitment!
How to prepare for a job interview at Velocity Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
