At a Glance
- Tasks: Be the go-to person for residents during exciting refurbishment projects.
- Company: Join a leading contractor in social housing with a focus on community improvement.
- Benefits: Enjoy job stability, career progression, and a supportive work environment.
- Other info: Work on a major £30m decarbonisation project across East London boroughs.
- Why this job: Make a real difference in people's lives while enhancing your career.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
A leading main contractor specialising in planned refurbishment works within the social housing sector is seeking an experienced Resident Liaison Officer (RLO) to join their growing team in East London. The business has recently secured a major Social Housing Decarbonisation Fund (SHDF) framework worth £30m per year, delivering improvement works across multiple boroughs including Waltham Forest, Newham, Hackney and Tower Hamlets. This represents a long-term programme of works and offers excellent job stability and career progression within a well-established contractor.
The Role
As Resident Liaison Officer, you will act as the key link between the site team, the client and residents. You will ensure tenants are fully informed throughout the programme of works while maintaining a positive customer experience.
Key responsibilities will include:
- Acting as the main point of contact for residents during refurbishment works
- Communicating programme updates, access requirements and progress of works
- Managing resident expectations and resolving any concerns or complaints
- Conducting pre-start visits and resident consultations
- Coordinating access for contractors and supporting site teams
- Maintaining clear records and ensuring high levels of communication
Resident Liaison Officer - East London in Canary Wharf employer: Velocity Recruitment
As a leading main contractor in the social housing sector, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee development and job stability. Our commitment to delivering impactful refurbishment projects across East London not only enhances community living but also provides our team with meaningful career progression opportunities within a growing organisation. Join us to be part of a dedicated team that values your contributions and offers a rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - East London in Canary Wharf
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector, especially those who work in East London. Attend local events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Show off your communication skills! As a Resident Liaison Officer, you'll need to keep residents informed and happy. Practice explaining complex ideas simply and clearly, so you can impress during interviews.
✨Tip Number 3
Research the company! Before any interview, dive into the contractor's recent projects and values. This will help you tailor your answers and show that you're genuinely interested in their work and the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for jobs. Plus, it shows you're serious about joining our team. Don't miss out on the chance to land that Resident Liaison Officer position!
We think you need these skills to ace Resident Liaison Officer - East London in Canary Wharf
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in social housing and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Keep it engaging and personal – we love getting to know our applicants!
Showcase Your Communication Skills:As an RLO, communication is key! In your application, give examples of how you've effectively communicated with residents or clients in the past. This will help us see your ability to maintain positive relationships.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Velocity Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the social housing sector and the specific challenges faced in East London. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully managed resident expectations or resolved complaints in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will give the interviewer a clear picture of your experience and problem-solving skills.
✨Showcase Your Communication Skills
As an RLO, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a brief pitch about how you would keep residents informed during refurbishment works. This will highlight your proactive approach and ability to maintain a positive customer experience.
✨Research the Company and Its Projects
Take some time to learn about the contractor's recent projects, especially those related to the Social Housing Decarbonisation Fund. Being able to discuss their work and how you can contribute will impress the interviewers and show that you're serious about joining their team.
