Resident Liaison Officer – Retrofit / Social Housing Location: Bracknell Employer: Reputable Main Contractor Salary: Excellent salary + car allowance Benefits: Genuine career progression opportunities Vehicle: Own vehicle essential Velocity Recruitment is working with a reputable main contractor to recruit an experienced Resident Liaison Officer to support retrofit and SHDF (Social Housing Decarbonisation Fund) works across street properties in Bracknell. This is an excellent opportunity to join an established contractor delivering important energy-efficiency improvements to occupied residential properties, helping residents understand the works being carried out and ensuring projects run smoothly from start to finish. The successful candidate will have a good understanding of retrofit and SHDF programmes, ideally within social housing or planned maintenance, and be confident building positive relationships with residents, clients and site teams. The Role As Resident Liaison Officer, you will act as the key point of contact between residents, the client and the site team, ensuring clear communication throughout the delivery of retrofit works. Key responsibilities will include: * Acting as the main point of contact for residents throughout retrofit and SHDF works. * Liaising with residents to explain the scope of works, timescales and potential disruption. * Arranging access to properties and coordinating appointments with site teams and subcontractors. * Supporting the delivery of energy-efficiency improvements across occupied street properties. * Managing resident queries, concerns and complaints professionally and efficiently. * Carrying out resident visits and keeping accurate records of communications, access arrangements and feedback. * Working closely with Site Managers, Project Managers and client representatives to resolve issues and minimise disruption. * Monitoring resident satisfaction and ensuring a positive customer experience throughout the programme. * Supporting the smooth delivery of works in line with programme requirements and quality standards. About You * Previous experience as a Resident Liaison Officer within social housing, planned maintenance or retrofit projects. * A good understanding of retrofit, SHDF or energy-efficiency improvement programmes. * Experience working on occupied residential properties and managing resident expectations. * Excellent communication and relationship-building skills. * Highly organised, proactive and able to manage your own workload. * Confident dealing with resident queries and resolving issues effectively. * A full UK driving licence and your own vehicle are essential for travelling between properties and sites. What's on Offer? * An excellent salary, reflective of experience. * Car allowance to support the travel requirements of the role. * The opportunity to work with a reputable main contractor. * Involvement in meaningful retrofit and energy-efficiency programmes. * Genuine career progression opportunities within an established and growing business. If you're an experienced Resident Liaison Officer looking for your next move and have a background in retrofit, SHDF or social housing works, this is an excellent opportunity to take the next step in your career. Apply today or contact Velocity Recruitment for a confidential discussion
Resident Liaison Officer – Retrofit / Social Housing in Bracknell employer: Velocity Recruitment
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StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer – Retrofit / Social Housing in Bracknell
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Velocity Recruitment, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison Officer – Retrofit / Social Housing at Velocity Recruitment.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Velocity Recruitment
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
