Resident Liaison Officer (RLO) – SHDF / Retrofit * Location - Bracknell * Salary - Up to £35k + package * Project- SHDF / Retrofit About the Company We are working with a well-known and highly regarded company who are looking to recruit an experienced Resident Liaison Officer (RLO) to join their Planned Maintenance division, working on SHDF and retrofit projects across Bracknell and the surrounding areas. The Role As Resident Liaison Officer, you will act as the key point of contact between residents, site teams and the client, ensuring works are communicated effectively and completed with minimal disruption to residents. Key Responsibilities * Act as the main point of contact for residents throughout SHDF and retrofit programmes. * Liaise with residents before, during and after works to keep them fully informed. * Arrange appointments, access and surveys to support the smooth delivery of works. * Manage resident queries, complaints and concerns professionally. * Carry out resident satisfaction surveys and maintain accurate records. * Work closely with site managers, subcontractors and the wider project team. * Support vulnerable residents and ensure their needs are considered throughout the programme. * Help ensure works are delivered efficiently while maintaining high levels of resident satisfaction. About You * Previous experience as a Resident Liaison Officer within social housing, planned maintenance or refurbishment. * Experience working on SHDF, retrofit or energy efficiency programmes would be advantageous. * Excellent communication and customer service skills. * Confident dealing with residents, including vulnerable tenants. * Strong organisational skills and the ability to manage multiple priorities. * A proactive, professional and approachable manner. * Full UK driving licence and willingness to travel locally. What's on Offer? * Salary of up to £35,000 per annum. * Car allowance on top of salary. * Opportunity to join a well-known and established contractor. * A role within a busy Planned Maintenance division. * The chance to contribute to projects improving the energy efficiency and quality of social housing across Bracknell and the surrounding areas
Resident Liaison Officer in Bracknell employer: Velocity Recruitment
Join a dynamic team in Corby as a Skilled Labourer/Forklift Driver, where you will be part of an exciting 10M distribution centre build. Our company prides itself on fostering a supportive work culture that values employee growth and development, offering competitive pay and flexible working arrangements. With opportunities to enhance your skills and advance your career, we are committed to providing a rewarding and meaningful employment experience.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Bracknell
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Velocity Recruitment, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison Officer at Velocity Recruitment.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Velocity Recruitment
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
