Resident Liaison Officer (RLO)
East London | Planned Maintenance – Kitchens & Bathrooms
Up to £34,000 + £4,800 Car Allowance + Fuel Card
We are recruiting for an experienced Resident Liaison Officer to join a well‑known and highly respected planned maintenance contractor, working on the L&Q contract delivering kitchen and bathroom refurbishments across East London.
This is a scattered properties role, ideal for someone who enjoys working with residents and building positive relationships throughout the refurbishment process.
Key Responsibilities
- Act as the main point of contact for residents throughout the works
- Carry out resident visits, consultations and pre‑start meetings
- Arrange access and coordinate appointments
- Keep residents informed of works, programmes and timescales
- Manage resident queries, concerns and complaints professionally
- Liaise with site teams, management and the client
- Maintain accurate records of resident communications
- Identify and support vulnerable residents
- Help ensure works are delivered with minimal disruption and high customer satisfaction
About You
- Previous RLO experience, ideally within planned maintenance, social housing or refurbishment
- Experience working on kitchen and bathroom programmes is desirable
- Excellent communication and customer service skills
- Confident dealing with residents and challenging situations
- Highly organised and able to manage multiple properties
- Full UK driving licence
Package
- Up to £34,000 salary
- £4,800 car allowance
- Fuel card
- Long‑term opportunity with an established planned maintenance contractor
- East London patch
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Resident Liaison Officer (RLO) employer: Velocity Recruitment Ltd
At Velocity Recruitment Ltd, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our East London location provides unique opportunities for professional growth within the thriving construction sector, alongside competitive benefits and a commitment to employee development. Join us to lead impactful projects while enjoying a supportive environment that values your expertise and contributions.
