Resident Liaison Officer - Kitchens & Bathrooms
Location: East London
Contract: Permanent, Full-Time
Sector: Social Housing / Planned Works
Client: Main Contractor
Programme: Kitchen & Bathroom Replacement Works
We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join an established main contractor delivering a programme of kitchen and bathroom replacement works for L&Q across East London.
The Role
- Acting as the main point of contact for residents throughout the programme.
- Carrying out pre-start visits and resident consultations.
- Explaining the works, programme and timescales clearly to residents.
- Arranging access to properties and coordinating appointments.
- Maintaining regular communication with residents before and during the works.
- Managing resident queries, concerns and complaints professionally and efficiently.
- Keeping residents informed of progress, changes and any potential disruption.
- Working closely with Site Managers and Contracts Managers to resolve issues.
- Identifying residents who may require additional support or consideration.
- Carrying out post-completion visits and ensuring residents are satisfied with the completed works.
- Maintaining accurate records of resident communication, access & issues.
- Supporting the wider team in achieving excellent resident satisfaction and customer service standards.
About You
- Previous experience as a Resident Liaison Officer on social housing or refurbishment projects.
- Experience working on kitchen and bathroom replacement programmes is highly desirable.
- Experience working within occupied properties.
- Excellent communication and interpersonal skills.
- A professional, approachable and empathetic manner.
- Strong organisational skills and the ability to manage multiple properties and resident requirements.
- Experience dealing with resident queries, complaints and challenging situations.
- The ability to build positive relationships with residents, subcontractors, site teams and client representatives.
- Good IT and administration skills.
- Own car and full UK driving licence - essential.
If you are an experienced Resident Liaison Officer looking for a permanent position with an established main contractor, and have a background in social housing, refurbishment or planned works, we would like to hear from you.
What's on Offer
- Permanent, full-time position.
- Competitive salary and benefits package.
- East London-based programme.
- Opportunity to work for an established main contractor.
- Long-term career opportunity with future progression.
- Work on a significant social housing improvement programme.
- The opportunity to make a genuine difference to residents through the delivery of high-quality refurbishment works.
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Resident Liaison Officer - Kitchens & Bathrooms employer: Velocity Recruitment Ltd
At Velocity Recruitment Ltd, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our East London location provides unique opportunities for professional growth within the thriving construction sector, alongside competitive benefits and a commitment to employee development. Join us to lead impactful projects while enjoying a supportive environment that values your expertise and contributions.
