At a Glance
- Tasks: Design and deliver engaging learning solutions for exceptional customer service.
- Company: Dynamic company with a hybrid work culture and inspiring office spaces.
- Benefits: Up to £5,000 funding for qualifications, competitive salary, and comprehensive benefits.
- Other info: Enjoy a vibrant work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer service training while developing your career.
- Qualifications: Experience in instructional design and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The purpose of this role is to scope, design, develop and deliver engaging and performance focused learning solutions that enable customer facing associates to deliver exceptional customer service in line with regulatory requirements. This role ensures that learning experiences are practical, measurable and tailored to support knowledge, skills and behaviours that are required to deliver exceptional customer service.
Responsibilities:
- Partner with key stakeholders (project teams, SMEs, Process Management and Service Delivery) to identify the learning needs of customer facing associates, translating complex processes into content that is easy to understand.
- Act as a trusted and professional advisor to stakeholders, keeping them informed on progress and delivery of material.
- Conduct training needs analysis of performance data and feedback to shape learning objectives, highlight gaps through data driven insights and desired outcomes.
- Use a variety of tools available to design blended learning solutions (eLearning, virtual, classroom and job aids) that are engaging, inclusive and accessible for both UK and Offshore associates.
- Work closely with learning facilitators to ensure seamless handover and delivery.
- Complete post delivery evaluation and implement changes based on insights, using evaluation frameworks to assess learning effectiveness.
- Keep up to date with industry trends and share best practice amongst peers.
- Demonstrated ability to effectively plan, organise, and execute multiple projects, setting and tracking deadlines that drive results.
- Showcasing expertise in measuring and evidencing the return on investment (ROI) of training plans, meeting learning objectives.
- Engage and communicate effectively with stakeholders across all levels of the organisation.
- Strong understanding of learning and development theories and practices, adept at guiding the entire learning cycle.
- Skilled in creating captivating learning materials in partnership with external suppliers, ensuring a rich learning experience.
Work Environment:
We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar.
Benefits:
We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:
- Wealth & Future: Competitive pension and performance-based bonus schemes.
- Holidays: Start with 25 days of annual leave, increasing with tenure. You have the option to buy 5 additional days.
- Health: Access premium care through our private medical insurance.
- Family Support: We champion your milestones with enhanced parental leave.
A full list of our benefits is available here.
Learning Design Specialist (Hybrid) – £5k Funding in Nottingham employer: VELOCITY MOBILE LTD.
As a Learning Design Specialist at our Nottingham head office, you will thrive in a dynamic hybrid work environment that prioritises your professional growth and wellbeing. With access to up to £5,000 in funding for external qualifications, a comprehensive benefits package, and inspiring office amenities like an on-site gym and restaurant, we are committed to fostering a culture of continuous learning and exceptional service delivery. Join us to make a meaningful impact while enjoying a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Learning Design Specialist (Hybrid) – £5k Funding in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current employees or connections in the industry. A friendly chat can give you insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to learning design. Think about how you can showcase your skills in creating engaging learning solutions that meet customer needs.
✨Tip Number 3
Showcase your creativity! Bring examples of your previous work to the interview. Whether it’s eLearning modules or classroom materials, having tangible proof of your skills can really impress.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Learning Design Specialist (Hybrid) – £5k Funding in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Learning Design Specialist role. We want to see how you can translate complex processes into engaging learning solutions!
Showcase Your Expertise:Don’t hold back on demonstrating your instructional design skills! Share examples of captivating learning materials you've created and how they’ve made a difference in previous roles. We love seeing creativity in action!
Engage with Stakeholders:Since this role involves partnering with various stakeholders, mention any experience you have in collaborating with teams or individuals to identify learning needs. We appreciate candidates who can communicate effectively across all levels!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at VELOCITY MOBILE LTD.
✨Know Your Learning Theories
Brush up on your understanding of learning and development theories. Be ready to discuss how these theories can be applied to create engaging and effective learning solutions. This shows that you’re not just a designer, but someone who understands the science behind learning.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've partnered with stakeholders in the past. Highlight your ability to translate complex processes into easy-to-understand content. This will demonstrate your capability to act as a trusted advisor and your knack for effective communication.
✨Be Data-Driven
Familiarise yourself with training needs analysis and how to use performance data to shape learning objectives. Be prepared to discuss how you've used data to identify gaps and measure the effectiveness of training in previous roles. This will show that you can deliver measurable results.
✨Embrace the Hybrid Work Model
Since this role is hybrid, think about how you can thrive in both office and remote settings. Share your strategies for staying organised and productive while working from home, as well as how you plan to collaborate effectively with your team in the office.
