At a Glance
- Tasks: Design and deliver engaging learning solutions for customer service excellence.
- Company: Dynamic company focused on innovative learning and development.
- Benefits: Competitive salary, extensive career development funding, and comprehensive health benefits.
- Other info: Hybrid work model with inspiring office spaces and excellent growth opportunities.
- Why this job: Make a real impact by enhancing customer service skills in a supportive environment.
- Qualifications: Experience in instructional design and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The purpose of this role is to scope, design, develop and deliver engaging and performance focused learning solutions that enable customer facing associates to deliver exceptional customer service in line with regulatory requirements. This role ensures that learning experiences are practical, measurable and tailored to support knowledge, skills and behaviours that are required to deliver exceptional customer service.
Responsibilities
- Partner with key stakeholders (project teams, SMEs, Process Management and Service Delivery) to identify the learning needs of customer facing associates, translating complex processes into content that is easy to understand.
- Act as a trusted and professional advisor to stakeholders, keeping them informed on progress and delivery of material.
- Conduct training needs analysis of performance data and feedback to shape learning objectives, highlight gaps through data driven insights and desired outcomes.
- Use a variety of tools available to design blended learning solutions (eLearning, virtual, classroom and job aids) that are engaging, inclusive and accessible for both UK and Offshore associates.
- Work closely with learning facilitators to ensure seamless handover and delivery.
- Complete post delivery evaluation and implement changes based on insights, using evaluation frameworks to assess learning effectiveness.
- Keep up to date with industry trends and share best practice amongst peers.
- Demonstrated ability to effectively plan, organise, and execute multiple projects, setting and tracking deadlines that drive results.
- Showcasing expertise in measuring and evidencing the return on investment (ROI) of training plans, meeting learning objectives.
- Engage and communicate effectively with stakeholders across all levels of the organisation.
- Strong understanding of learning and development theories and practices, adept at guiding the entire learning cycle.
- Skilled in creating captivating learning materials in partnership with external suppliers, ensuring a rich learning experience.
Work Environment
We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar.
Benefits
We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:
- Wealth & Future: Competitive pension and performance-based bonus schemes
- Holidays: Start with 25 days of annual leave, increasing with tenure. You have the option to buy 5 additional days.
- Health: Access premium care through our private medical insurance.
- Family Support: We champion your milestones with enhanced parental leave.
A full list of our benefits is available here.
Learning Design (Associate) in Nottingham employer: VELOCITY MOBILE LTD.
As a Learning Design Associate at our Nottingham head office, you will thrive in a dynamic and supportive work environment that prioritises your professional growth and wellbeing. With a hybrid working model, access to extensive career development funding, and a comprehensive benefits package, we empower our employees to excel while enjoying a vibrant workplace equipped with modern amenities like an on-site gym and restaurant. Join us to make a meaningful impact on customer service training and be part of a culture that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Learning Design (Associate) in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role at our company.
✨Tip Number 2
Prepare for the interview by researching our learning design approach. Familiarise yourself with the latest trends in instructional design and think about how you can bring fresh ideas to the table.
✨Tip Number 3
Showcase your skills! Bring examples of your previous work or projects that demonstrate your ability to create engaging learning materials. This will help us see your potential in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Learning Design (Associate) in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in learning design. We want to see how your skills align with our mission to deliver exceptional customer service through engaging learning solutions.
Showcase Your Skills:Don’t just list your qualifications; demonstrate how you've used them in real-world scenarios. We love seeing examples of how you've translated complex processes into easy-to-understand content or created captivating learning materials.
Be Data-Driven:Since we value insights, include any experience you have with training needs analysis or measuring the effectiveness of learning programmes. Show us how you've used data to shape learning objectives and drive results.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at VELOCITY MOBILE LTD.
✨Know Your Learning Theories
Brush up on your understanding of learning and development theories. Be ready to discuss how these theories can be applied to create engaging and effective learning solutions. This shows that you’re not just about the content, but also about the methodology behind it.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've partnered with stakeholders in the past. Highlight your ability to translate complex processes into easy-to-understand content. This will demonstrate your capability to act as a trusted advisor and your understanding of the importance of collaboration.
✨Be Data-Driven
Familiarise yourself with training needs analysis and how to use performance data to shape learning objectives. Be prepared to discuss how you’ve used data to identify gaps and measure the effectiveness of training in previous roles. This will show that you can deliver measurable results.
✨Embrace Blended Learning Solutions
Understand the different tools available for designing blended learning solutions. Be ready to discuss your experience with eLearning, virtual classrooms, and job aids. Showing that you can create inclusive and accessible learning experiences will set you apart from other candidates.
