At a Glance
- Tasks: Provide technical support and manage telephony and broadband services.
- Company: Velocity Academy, a leading UK apprenticeship training provider.
- Benefits: Gain hands-on experience with potential for permanent position and career growth.
- Other info: Office-based with hybrid options; dynamic work environment.
- Why this job: Kick-start your IT career while learning from experienced engineers.
- Qualifications: GCSEs in English and Maths required; Level 3 qualification preferred.
The predicted salary is between 18000 - 25000 £ per year.
Introduction
Kick‑start your IT career with Velocity.
Gain hands‑on experience providing technical support, provisioning telephony systems and broadband services, and developing valuable skills while working alongside experienced engineers.
About the Employer
Velocity Academy is a UK apprenticeship training provider.
It specializes in IT, Data, Digital Marketing, and Professional Services apprenticeships delivered primarily through online live learning and coaching.
What You’ll Do
Key Responsibilities
- Provide 1st and 2nd line support for voice and data products, including telephony and broadband/connectivity services; diagnose and resolve client‑reported faults across hosted voice and broadband connections; log, track, and escape cases as required, maintaining clear and accurate documentation.
- Voice provisioning: provision of tenant place number port requests, base configuration including generic users, DDI numbers, and up to 3 hunt groups; host project kick‑off call with client (remote only); configure named users; programme IVRs and call queues/groups.
- Broadband provisioning: manage end‑to‑end provisioning of broadband orders from order placement to activation; liaise with carriers/suppliers to track install dates and resolve provisioning issues; keep internal systems and clients updated on order progress.
- Training outcome: role offers long‑term security and opportunity to progress into permanent position.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical skills
- Team working
- Initiative
- UC platform experience
- Broadband provisioning
- Telecoms/ITMS background
- Number porting
- DDI/SIP configuration
- Handset deployment
- Site phone surveys
Qualifications
- Essential – GCSE English A*–C / 9–4
- Essential – GCSE Maths A*–C / 9–4
- Desired – Qualification completed at Level 3 in relevant areas – Pass or above
- Course Information
- Course: Network Engineer (Level 4)
- Level: 4
- Route: Digital Apprenticeship Level: Higher
- Working Arrangements
- Working week: Office-based / Hybrid (UK) – remote project delivery, with occasional site work per role tier (Monday‑Friday, 9:00am – 5:00pm)
- Expected duration: 1Year6Months
- Training provider: VELOCITY 1ST LIMITED
- #J-18808-Ljbffr
IT / Telecoms Engineer Apprentice employer: VELOCITY IT ACADEMY LIMITED
Velocity Academy is an exceptional employer for aspiring IT professionals, offering a dynamic work culture that fosters hands-on learning and collaboration with experienced engineers. With a strong focus on employee growth, apprentices benefit from comprehensive training and the potential for long-term career progression in a supportive environment, all while enjoying the flexibility of hybrid working arrangements across the UK.
Contact Details:
VELOCITY IT ACADEMY LIMITED Recruitment Team
