Account Manager

Velociti Solutions provides innovative digital transformation solutions and specialist consultancy focused on operational efficiency, safety, and customer service excellence. With deep sector knowledge gained over 30 years, we are trusted by transport authorities and bus & rail operators worldwide.

The Sales Account Manager is responsible for developing a portfolio of customer accounts, ensuring successful renewals, maximising revenue opportunities, and identifying and securing new business. This is a full-time role working 37.5 hours per week. We offer a hybrid working model with a split of home working and office working required. This position can be based from our offices in Sheffield or Bromsgrove so you need to live within a commutable distance of either of these locations due to the office working element. A valid UK driving license is required, as the role involves travel to customer sites.

Role and responsibilities

• Building and maintaining strong relationships with key stakeholders across designated customer accounts, ensuring high levels of customer satisfaction, feeding back issues into the business and driving resolutions.
• Act as the main point of contact for customer issues and work with internal teams to drive timely resolutions.
• Grow our presence within customer accounts by expanding stakeholder networks, building a deep understanding of customer challenges, identifying new business opportunities, and driving revenue growth.
• Manage and secure contract renewals with existing customers to secure and protect recurring revenue.
• Identify, lead, manage, and win sales opportunities with both existing and prospective customers.
• Follow up on new business enquiries generated through marketing activity or personal networks.
• Own and maintain a strong and accurate sales pipeline using the CRM system, ensuring all activity, progress, and outcomes are kept up to date.
• Produce accurate sales forecasts and provide clear visibility of pipeline, expected revenue, and risks against targets.
• Develop annual business plans and detailed account plans for assigned accounts, aligned to customer objectives and company growth priorities.
• Collaborate with the marketing team to share insights, shape campaign activity, and support pipeline development aligned to market opportunity and pipeline needs.
• Utilise product and industry specialists during pre-sales to shape and propose the most appropriate customer solutions.
• Achieve agreed sales targets across renewals, revenue growth, and new business.
• Undertake any additional duties as required.

Requirements

• Proven experience in managing and developing customer accounts.
• Strong experience working within complex customer organisations, engaging multiple stakeholders across functions and seniority levels.
• Demonstrated success in building strong, trusted relationships with senior and C-suite stakeholders.
• A track record of identifying and winning opportunities within prospect accounts.
• Experience leading and contributing to bids and tenders.
• Demonstrable experience delivering value-based sales and marketing campaigns.
• Excellent written and verbal communication skills.
• Confidence in presenting, demonstrating solutions, and producing compelling proposals.
• Strong planning, organisational, and opportunity management skills.
• Proven problem-solving ability and solution-planning experience.
• Knowledge of the transport sector and relevant IT systems used for planning, scheduling, and operational management, is highly desirable.

Benefits

• Private Medical scheme
• Optical and Dental scheme
• Group Income Protection
• Life Assurance
• Pension scheme
• 25 days holiday, plus 1 day for birthday leave
• Up to 3 days paid leave for annual shutdown
• Retail discount scheme