Velociti Group is seeking a customer-focused IT support specialist to provide first and second-line assistance from its Sheffield office. The role combines phone, email, and self-service handling with an emphasis on clear communication, troubleshooting, and timely issue resolution.
You will engage with customers, triage tickets, collaborate with multiple departments, and contribute to knowledge base improvements while maintaining SLA adherence and a high level of service quality.
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Hybrid Tech Support Analyst – First & Second Line in Sheffield employer: Velociti Group
At Velociti Solutions, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. Located in the vibrant Oldham/Sheffield area, we offer flexible hybrid working arrangements, competitive benefits, and ample opportunities for professional growth, making us an excellent employer for those looking to make a meaningful impact in digital transformation.
