Outbound Operations Manager (Spanish required) in London

Manage end-to-end B2B cold email & LinkedIn campaigns, run QA and data workflows, and lead a small ops team to deliver scalable outreach that drives qualified leads. Our client is a fast-growing Spanish B2B outbound agency that helps companies generate qualified sales opportunities through highly targeted cold email and LinkedIn campaigns. Using advanced outbound systems, automation tools, and data-driven workflows, they build and manage scalable outreach campaigns for clients across multiple industries.

This role is hands-on and execution-focused. You will be responsible for organising workflows, managing priorities, overseeing a small operations team, and ensuring every campaign is delivered accurately, efficiently, and on time. The ideal candidate is highly organised, detail-oriented, and proactive. You should be someone who naturally spots problems before they escalate, maintains high operational standards, and keeps projects moving without losing control of the details.

Key Responsibilities:

• Define, organise, and manage all operational tasks required for each client campaign, including data workflows, messaging, setup, launch, and optimisation.
• Coordinate and oversee the daily work of a team of three, ensuring tasks are completed accurately and on schedule.
• Monitor campaign progress, track deadlines, and maintain visibility across all active projects.
• Review campaign deliverables, including lead lists, messaging, technical setups, and outbound sequences.
• Conduct quality assurance checks before campaigns go live.
• Ensure best practices are consistently followed across data management, audience segmentation, data cleaning and validation, campaign setup and execution.
• Identify operational bottlenecks, issues, and inconsistencies in real time, and resolve them quickly.
• Prioritise work effectively based on urgency and business impact.
• Collaborate closely with strategy and technical teams to maintain alignment and consistency across campaigns.
• Document workflows and continuously improve operational processes and team efficiency.

Success Metrics:

• Qualified leads generated across client campaigns.
• On-time completion of operational tasks.
• Quality and accuracy of deliverables.
• Team execution speed and efficiency.
• Overall organisation and operational clarity across projects.

Requirements:

• Previous experience managing projects, workflows, or operational teams.
• Prior marketing agency experience - Mandatory.
• Proficiency with project management tools (ClickUp & Slack) - Mandatory.
• Experience working in fast-paced environments such as agencies, startups, or operations-driven businesses.
• Enforce SOPs for manual data work (e.g., Apollo).
• Understanding of outbound marketing channels, including cold email and LinkedIn outreach, or the ability to learn quickly.
• Strong attention to detail and the ability to critically review work, not just delegate tasks.
• Excellent organisational and prioritisation skills.
• Ability to work effectively under pressure and manage multiple moving parts.
• Spanish Fluency and English.

Key Competencies:

• Strong focus on execution and quality.
• Ability to identify and solve problems before they impact results.
• Excellent organisational and process-management skills.
• Confident managing accountability while maintaining a positive team dynamic.
• Fast, accurate, and highly dependable.
• Strong sense of ownership and responsibility for outcomes.

Benefits:

• Base Salary.
• Performance Bonus: Tied to client retention (e.g., one bonus tier for 10 clients, another for 15).
• Annual Leave: 26 days (excluding weekends).