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For Companies At a Glance
- Tasks: Assist customers with product guidance, order tracking, and inquiries via phone, chat, and email.
- Company: Join a leading international lifestyle brand in a dynamic team environment.
- Benefits: Competitive salary, private health insurance, paid training, and career development opportunities.
- Why this job: Make a real difference by helping customers while growing your career in a respected industry.
- Qualifications: Fluent in Czech and strong English, with excellent communication skills.
- Other info: Work in a modern office with a collaborative team and structured onboarding.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We\’re Hiring: Customer Support Specialist (Czech & English) in Sofia, Bulgaria
Are you fluent in Czech and passionate about helping others? Join our on-site team in Sofia, where you\’ll support adult consumers of a leading international lifestyle brand by assisting with product guidance, order tracking, account management, and general inquiries via phone, chat, and email all within a compliance-driven, fast-paced environment.
Location: On-site in Sofia, Bulgaria
Languages: Czech (C2/native) + English (B2+)
Shifts: Rotational: Mon -Sat (09:00 -23:00), Sun (10:00 -19:00)
Type: Full-time
Responsibilities
- Support adult consumers with product guidance, order tracking, account management, and general inquiries via phone, chat, and email in a compliance-driven, fast-paced environment.
What\’s in it for you
- Competitive salary with additional annual payments
- Private health insurance & wellness support
- Paid training and structured onboarding
- Career development in a growing international company
- Modern office environment with a collaborative team
Qualifications
- Native or C2-level Czech and strong English
- Excellent communication and problem-solving skills
- Comfort working with digital tools and support systems
- Previous customer service or retail experience is a plus
- Detail-oriented, reliable, and customer-focused mindset
Deliver outstanding service in a highly respected, regulated industry and grow with a team that values quality, compliance, and care.
Apply now and take the next step in your customer service career!
Contacts: giuliano.cani@cbtalents.org
#J-18808-Ljbffr
Customer Support Specialist (Czech & English) - Sofia, Bulgaria employer: Velenosi&Meredith
Contact Detail:
Velenosi&Meredith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist (Czech & English) - Sofia, Bulgaria
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the brand.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in Czech and English, try role-playing common customer scenarios with a friend. This will help you feel more confident during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 4
Be ready for situational questions! Prepare examples from your past experiences that showcase your problem-solving skills and customer focus. We want to see how you handle real-life challenges.
We think you need these skills to ace Customer Support Specialist (Czech & English) - Sofia, Bulgaria
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in Czech and English, make sure to highlight your language proficiency right at the start. Use clear examples of how you've used these languages in previous roles or experiences.
Tailor Your Application: Take a moment to read through the job description and align your skills with what we’re looking for. Mention specific experiences that relate to customer support, product guidance, or any relevant tools you’ve used.
Be Personable and Professional: We love a friendly tone! While keeping it professional, let your personality shine through in your application. This role is all about helping others, so showing your passion for customer service can really set you apart.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Velenosi&Meredith
✨Brush Up on Your Language Skills
Since the role requires fluency in Czech and a good command of English, make sure to practice both languages before the interview. You could even prepare some common customer service scenarios in both languages to demonstrate your proficiency.
✨Know the Brand Inside Out
Research the lifestyle brand you'll be supporting. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Customer Scenarios
Think about typical customer inquiries you might encounter, such as product guidance or order tracking. Prepare clear, concise responses that showcase your problem-solving skills and ability to handle challenging situations.
✨Showcase Your Digital Savvy
As the role involves working with digital tools and support systems, be ready to discuss your experience with technology. Highlight any relevant software or platforms you've used in previous roles, and express your willingness to learn new systems quickly.