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For Companies At a Glance
- Tasks: Assist customers via phone, email, and chat while resolving their enquiries.
- Company: Join a leading digital services organisation with a global reach.
- Benefits: Enjoy a competitive salary, remote work, and paid training.
- Why this job: Make a difference in customer satisfaction while working from anywhere in Greece.
- Qualifications: Fluent in French (B2–C2) and good English communication skills.
- Other info: Relocation support available for Athens roles and great career progression.
The predicted salary is between 24000 - 36000 £ per year.
Fluent in French (B2–C2) and ready for an international opportunity? Join a market-leading digital services organisation supporting global customers.
Key Responsibilities
- Provide customer assistance via phone, email, and chat
- Resolve service-related enquiries efficiently
- Maintain high customer satisfaction levels
- Follow established quality and compliance standards
Requirements
- French proficiency B2–C2
- Good English communication skills
- Customer support experience advantageous
Whats on Offer
- Competitive salary package
- Remote role within Greece
- Relocation support for Athens-based roles
- Paid training and career progression
Documents Accepted
- EU citizenship
- Full-purpose & specific-purpose work permit card
- Certificate of Protection (refugees)
Customer Experience Agent employer: Velenosi&Meredith
Contact Detail:
Velenosi&Meredith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Agent
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer experience roles and practice your answers. We want you to shine when discussing how you can maintain high customer satisfaction levels.
✨Tip Number 3
Show off your language skills! Since this role requires French proficiency, be ready to demonstrate your language abilities during the interview. Maybe even throw in a few phrases to impress them!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer support experience and language skills. We want to see how your background aligns with the role of a Customer Experience Agent, so don’t hold back on showcasing your French proficiency!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves assisting customers via phone, email, and chat, make sure your written application reflects your strong communication skills. We love clear and concise messages, so keep it straightforward and engaging!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Velenosi&Meredith
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to maintain high customer satisfaction. This will show that you understand the importance of quality service.
✨Show Off Your Language Skills
Since fluency in French is key for this role, be prepared to demonstrate your language skills during the interview. You might be asked to respond to questions in French or even role-play a customer interaction. Practising common phrases and scenarios can really help!
✨Familiarise Yourself with the Company
Do some research on the digital services organisation you're interviewing with. Understand their products, values, and customer base. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team culture, training processes, or career progression opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.