At a Glance
- Tasks: Assist customers in Portuguese and English via phone, email, and chat.
- Company: Join a global digital services company with a strong reputation.
- Benefits: Competitive salary, remote work options, and relocation support.
- Other info: Enjoy paid training and long-term career growth opportunities.
- Why this job: Grow your career while helping international users and making a difference.
- Qualifications: Fluent in Portuguese and English, customer service experience is a plus.
The predicted salary is between 12480 - 13200 £ per year.
Are you a native-level Portuguese speaker (C2) with strong English skills (B2–C2) and looking to grow your career with a well-established global digital services company? This is a full-time customer support role serving international users in Portuguese and English.
Key Responsibilities
- Handle customer enquiries via phone, email, and chat
- Resolve account, service, and general support queries
- Deliver a professional and empathetic customer experience
- Meet quality, productivity, and compliance standards
Requirements
- Portuguese proficiency C2 (spoken & written)
- English proficiency B2–C2
- Customer service experience advantageous
- Willingness to relocate to Athens if required
What's on Offer
- Salary: EUR 1045–1100 gross per month - paid x14 (instead of the typical x12 per calendar year)
- Remote work within Greece
- Relocation support for Athens-based candidates
- Paid training and long-term career growth
Documents Accepted
- EU citizenship
- Full-purpose & specific-purpose work permit card
- Certificate of Protection (refugees)
Portuguese-Speaking Customer Support Agent in London employer: Velenosi & Meredith Consulting
Join a dynamic and supportive team at a leading global digital services company, where your Portuguese language skills will be valued and nurtured. With a strong emphasis on employee growth, we offer comprehensive training and the opportunity for long-term career advancement, all while enjoying the flexibility of remote work within Greece or the vibrant culture of Athens if you choose to relocate. Our commitment to a professional yet empathetic work environment ensures that you will thrive both personally and professionally.
Contact Details:
Velenosi & Meredith Consulting Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Portuguese-Speaking Customer Support Agent in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer support field. A personal recommendation can make all the difference when you're applying for roles.
✨Tip Number 2
Practice your interview skills! Mock interviews with a friend or using online resources can help you feel more confident. Focus on showcasing your Portuguese and English skills, as well as your customer service experience.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your relevant experience and skills that match the job description. Show us why you're the perfect fit for the Portuguese-Speaking Customer Support Agent role.
✨Tip Number 4
Follow up after your application! A quick email thanking the hiring manager for their time can keep you on their radar. It shows your enthusiasm for the role and keeps the conversation going.
We think you need these skills to ace Portuguese-Speaking Customer Support Agent in London
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for a native-level Portuguese speaker, make sure to highlight your language proficiency in both Portuguese and English. Use examples from your past experiences to demonstrate how you've effectively communicated in these languages.
Tailor Your Application:Take a moment to customise your CV and cover letter for this role. Mention specific customer service experiences that relate to the responsibilities listed in the job description. We want to see how you can bring value to our team!
Be Professional Yet Personable:In your written application, strike a balance between professionalism and a friendly tone. We’re all about delivering an empathetic customer experience, so let your personality shine through while maintaining a professional vibe.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Velenosi & Meredith Consulting
✨Brush Up on Your Language Skills
Since this role requires native-level Portuguese and strong English skills, make sure to practice both languages before the interview. Try to engage in conversations or even do mock interviews with friends to boost your confidence.
✨Know the Company Inside Out
Research the company’s values, mission, and services. Understanding their customer support philosophy will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Scenarios
Think about typical customer service situations you might encounter. Prepare examples from your past experience where you successfully resolved issues, demonstrating your problem-solving skills and empathy.
✨Show Your Willingness to Relocate
If you're considering relocating to Athens, express your enthusiasm about the move during the interview. Highlight how this opportunity aligns with your career goals and how you can contribute to the team from a new location.
