At a Glance
- Tasks: Assist Dutch-speaking customers via phone, email, and chat to resolve inquiries.
- Company: Join a fast-growing international company in Sofia, Bulgaria.
- Benefits: Competitive salary, performance bonuses, health insurance, and relocation support.
- Other info: Enjoy paid training and additional perks like a Multisport Card.
- Why this job: Build a long-term career while helping customers and enjoying a vibrant work culture.
- Qualifications: Native Dutch speaker with strong communication skills and basic computer literacy.
The predicted salary is between 2045 - 2045 £ per month.
We are currently looking for Native Dutch speakers (C1–C2, Netherlands standard — no Flemish accents) with B2 English to join a Customer Support team in Sofia, Bulgaria. This is a fantastic opportunity to work in a fast-growing international environment while building a long-term career. Relocation candidates are welcome.
Responsibilities
- Provide customer support via phone, email, and chat
- Assist Dutch-speaking customers with inquiries and issues
- Ensure high levels of customer satisfaction
- Accurately document interactions in internal systems
- Follow company service standards and procedures
Requirements
- Dutch (C1–C2, near‑native — Netherlands standard only)
- English B2 minimum
- Strong communication skills
- Basic computer literacy
Documents Accepted
- EU Citizenship
- Residency card (valid for more than 1 year)
- Refugee card
Please note: Work permits and Blue Cards are not accepted.
Salary
EUR 2045 gross per month (x12) + EUR 100 performance bonus €800 Welcome Bonus
Benefits
- EUR 25 monthly transportation / internet allowance (net)
- Additional payment for night shifts (if applicable)
- EUR 255 bonus for life events (marriage, birth/adoption, graduation)
- Health and dental insurance
- Life insurance
- Multisport Card (co‑financed)
- Discounts on various goods and services
Relocation Support
- Travel reimbursement up to EUR 250 after 6 months
- Salary advance of EUR 540 net available
- Temporary hotel accommodation provided
Training
1–2 weeks paid training (depending on group size and progress)
Contract Information
Permanent contract Ownership period: 6 months
How to Apply
Apply: LinkedIn:
Dutch-Speaking Customer Service Representative in London employer: Velenosi & Meredith Consulting
Join a dynamic and supportive team in Sofia, Bulgaria, where your Dutch language skills will be valued in a thriving international environment. We offer competitive salaries, comprehensive benefits including health insurance and a Multisport Card, as well as generous relocation support for those moving to join us. With a strong focus on employee growth and satisfaction, this is an excellent opportunity for anyone looking to build a rewarding career in customer service.
Contact Details:
Velenosi & Meredith Consulting Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dutch-Speaking Customer Service Representative in London
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Dutch and English skills! Since this role requires strong communication, try role-playing common customer service scenarios with a friend or even in front of a mirror. Confidence is key!
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you’re engaged and eager to learn more about the role and the company. Plus, it gives you a chance to see if they’re the right fit for you too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Dutch-Speaking Customer Service Representative in London
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for native Dutch speakers, make sure to highlight your language proficiency right at the start. Use clear and confident language to demonstrate your command of both Dutch and English.
Tailor Your Application:Take a moment to customise your CV and cover letter for this role. Mention specific experiences that relate to customer service and how you can contribute to our team in Sofia. We love seeing how you connect your skills to what we do!
Be Personable:In your written application, let your personality shine through! We’re all about building relationships with our customers, so showing us your friendly and approachable side can really make you stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our awesome team!
How to prepare for a job interview at Velenosi & Meredith Consulting
✨Know Your Dutch
Since the role requires native-level Dutch, brush up on your language skills. Practice speaking and writing in Dutch to ensure you can communicate clearly and confidently during the interview.
✨Familiarise Yourself with Customer Service Scenarios
Prepare for common customer service scenarios you might face. Think about how you would handle difficult customers or resolve issues effectively, as this will show your problem-solving skills.
✨Show Off Your Communication Skills
Strong communication is key in this role. During the interview, demonstrate your ability to articulate thoughts clearly in both Dutch and English. Use examples from past experiences to highlight your skills.
✨Research the Company Culture
Get to know the company’s values and culture. This will help you tailor your answers to align with what they’re looking for, showing that you’re not just a fit for the role, but for the team as well.
