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For Companies At a Glance
- Tasks: Moderate content and assist users with inquiries in a dynamic digital environment.
- Company: Join an international team dedicated to online safety and user support.
- Benefits: Enjoy relocation support, paid training, and a multicultural office in sunny Portugal.
- Why this job: Make a positive impact online while advancing your career in a supportive atmosphere.
- Qualifications: Fluent in Italian and strong English skills required; EU passport needed.
- Other info: Full-time role with rotational shifts; relocation assistance provided.
The predicted salary is between 24000 - 36000 £ per year.
We\’re Hiring: Content Moderator / Customer Service Agent with Italian – Portugal (on-site)
Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you\’ll ensure a secure and respectful user experience while delivering top-tier customer support.
Location: Lisbon or Porto, Portugal (On-site)
EU Passport required
️ Languages: Italian (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts across weekdays and weekends
️ Relocation support provided if you\’re moving from abroad
What Youll Be Doing:
- Review and moderate user-generated content in line with platform policies
- Handle user inquiries via chat, email, or internal tools with empathy and professionalism
- Escalate violations or complex cases according to internal protocols
- Protect online communities by enforcing safety guidelines
- Maintain accurate logs of interactions and moderation actions
What We Offer:
- Relocation assistance (travel + accommodation support)
- Full onboarding and paid training
- Multicultural team environment in sunny Portugal
- Modern office facilities and supportive leadership
- Clear path for career growth in digital services and operations
Help make the digital world safer while growing your international career.
Apply now and join a purpose-driven team in Portugal!
Contacts: giuliano.cani@cbtalents.org
#J-18808-Ljbffr
Content Moderator / Customer Service Agent with Italian - Portugal (on-site) employer: Velenosi & Meredith Consulting
Contact Detail:
Velenosi & Meredith Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Moderator / Customer Service Agent with Italian - Portugal (on-site)
✨Tip Number 1
Familiarise yourself with the specific content moderation policies of various platforms. Understanding these guidelines will not only help you in the role but also demonstrate your commitment to maintaining online safety during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling difficult situations. Practising empathy and professionalism in your responses can set you apart, as these are key traits we value in our team.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview with us.
✨Tip Number 4
Showcase your language skills by engaging in conversations or forums where Italian and English are used. This will not only improve your fluency but also demonstrate your passion for communication, a vital aspect of the role.
We think you need these skills to ace Content Moderator / Customer Service Agent with Italian - Portugal (on-site)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Content Moderator / Customer Service Agent. Familiarise yourself with the skills required, such as fluency in Italian and English, and the importance of online safety.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service or content moderation. Emphasise your language skills and any previous roles that demonstrate your ability to handle user inquiries professionally.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for online safety and customer support. Mention specific examples of how you've contributed to a positive user experience in past roles, and express your enthusiasm for joining an international team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that your tone is professional yet approachable, reflecting the empathy required for the role.
How to prepare for a job interview at Velenosi & Meredith Consulting
✨Showcase Your Language Skills
Since the role requires fluency in Italian and strong English skills, be prepared to demonstrate your language proficiency during the interview. You might be asked to respond to questions or even role-play customer interactions in both languages.
✨Understand the Company’s Values
Research the company’s mission and values, especially their commitment to online safety and user experience. Be ready to discuss how your personal values align with theirs and how you can contribute to maintaining a secure digital environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples from your past experiences where you successfully managed customer inquiries or moderated content effectively.
✨Demonstrate Empathy and Professionalism
As a Content Moderator and Customer Service Agent, empathy is key. During the interview, convey your understanding of user concerns and your approach to providing professional support. Share examples that highlight your ability to connect with users and resolve issues compassionately.
