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For Companies At a Glance
- Tasks: Provide expert technical support and optimise manufacturing processes for customer satisfaction.
- Company: Join VEKA, a global leader in PVCu window systems with a collaborative culture.
- Benefits: Enjoy healthcare cash plans, pension contributions, profit sharing, and discounted gym memberships.
- Why this job: Make a real impact by solving complex challenges in a dynamic environment.
- Qualifications: Experience in window/door manufacturing and strong problem-solving skills required.
- Other info: Be part of a diverse community dedicated to innovation and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a skilled Technical Service Engineer to play a critical role in driving our success and ensuring customer satisfaction. As a market leader, our reputation is built on delivering exceptional products and services. This role is essential in maintaining that standard by providing expert technical support, strengthening customer relationships, and optimising manufacturing processes. If you thrive on solving complex challenges and want to make a real impact, this is the opportunity for you!
What you'll do
- Review manufacturing methods and machinery capabilities for new and existing customers, providing advice on best practices.
- Lead tooling audits for potential new customers, offering guidance on specific setup costs.
- Oversee new customer setups, ensuring they are delivered within agreed costs and timelines.
- Collaborate with the sales team and customers to develop and implement improvement plans.
- Deliver product training to internal and external stakeholders.
- Conduct customer site audits to assess requirements and agree on actions.
- Investigate quality concerns raised by customers and relay necessary details to the Customer Service department within agreed timescales.
- Fully utilise the CRM system to ensure proactive planning and maintain high-quality, accurate data.
- Work with Product and Technical teams to support the development of new products.
- Manufacture and supply product samples as needed.
- Plan and facilitate all aspects of tooling delivery and installation for customers.
- Maintain up-to-date knowledge of industry products and manufacturing methods, sharing insights with the relevant teams.
What you'll need
- A proven track record in window/door manufacturing and installation, with a solid understanding of related disciplines and techniques.
- A technical mindset and excellent problem-solving skills.
- Experience engaging with customers in high-pressure environments.
- A proactive, self-starter attitude.
- Strong time management and organisational skills.
- A customer-focused approach.
- Willingness to travel.
What you'll get
- Healthcare cash plan
- Pension (6% employer contribution)
- Annual profit share (uncapped)
- Discounted gym membership
- Company vehicle
VEKA has been leading the global development of PVCu window systems for over 50 years, through design, innovation and customer focus. With factories in over 40 countries across Europe, Asia and America, VEKA is the world’s largest manufacturer of extruded PVCu products. At VEKA, we are more than just a workplace; we are a global community of passionate individuals dedicated to excellence. We are innovators, constantly pushing boundaries to shape the future of our industry. We are collaborators, creating a culture of teamwork, accountability and mutual support. We are committed to the growth and development of our people because we believe that when our employees thrive, so does our organisation.
VEKA embraces diversity and inclusion, welcoming applicants from all backgrounds. Join us in cultivating a workplace that celebrates individuality and promotes collaboration.
Technical Service Engineer - Scotland in Burnley employer: VEKA UK
Contact Detail:
VEKA UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Engineer - Scotland in Burnley
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Service Engineer role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to technical support and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples from your past experiences where you tackled challenges head-on. We want to see how you can make an impact at VEKA!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our global community.
We think you need these skills to ace Technical Service Engineer - Scotland in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Service Engineer role. Highlight your background in window/door manufacturing and any relevant technical expertise to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your problem-solving skills can help us maintain our high standards of customer satisfaction.
Showcase Your Customer Engagement Skills: Since this role involves working closely with customers, share examples of how you've successfully engaged with clients in high-pressure situations. We love seeing how you handle challenges and build relationships!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at VEKA UK
✨Know Your Stuff
Make sure you brush up on your knowledge of window and door manufacturing processes. Familiarise yourself with the latest industry trends and techniques, as well as the specific products offered by the company. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples where you've tackled complex challenges in previous roles. Think about situations where you had to engage with customers under pressure and how you resolved their issues. This will demonstrate your technical mindset and ability to thrive in high-pressure environments.
✨Engage with the Team
Since collaboration is key in this role, be ready to talk about how you've worked with sales teams or other departments in the past. Highlight any experiences where you developed improvement plans or delivered training, as this shows your customer-focused approach and teamwork skills.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the company's future projects, how they support employee development, or specifics about the tooling audits. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
