Veezu is seeking a Workforce Management (WFM) Manager to oversee end-to-end workforce planning within a fast-paced contact centre. You will liaise with an offshore WFM partner to ensure forecast accuracy, optimal staffing and cost efficiency across UK operations.
You will lead forecasting and capacity planning, scheduling, performance reporting and continuous improvement while aligning UK demand with offshore staffing. Travel between Veezu hubs is required as needed.
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Strategic WFM Lead: Forecasting, Scheduling & Optimization in Shrewsbury employer: Veezu
Veezu is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. With a focus on meaningful engagement and a commitment to excellence in service delivery, employees enjoy the unique advantage of working in a fast-paced environment that encourages nationwide travel and personal connections with key accounts across the UK.
