Veezu is seeking a Workforce Management Manager to oversee end-to-end forecasting and scheduling for a fast-paced contact centre, with offshore partner oversight to align forecasts and capacity. You will drive operational excellence, balance costs with service levels, and lead cross-functional teams across our UK hubs.
The role emphasizes forecasting accuracy, staffing optimization and continuous improvement to maximise booking performance and customer experience.
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Hybrid WFM Manager: Forecasting & Scheduling Excellence in Portsmouth employer: Veezu
Veezu is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. With a focus on meaningful engagement and a commitment to excellence in service delivery, employees enjoy the unique advantage of working in a fast-paced environment that encourages nationwide travel and personal connections with key accounts across the UK.
