Veezu, the UK's fastest growing taxi and private hire technology business, seeks a Passenger Experience Lead to oversee the end-to-end complaints process, driving fair, timely resolutions and continuous improvements across the business. You will lead the Passenger Experience team to investigate concerns and coordinate with operations to enhance the passenger journey.
This hybrid role involves reporting to the Director of Operational Compliance and Complaints, developing metrics, providing
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Head of Passenger Experience & Complaints (Hybrid) in Portsmouth employer: Veezu
Veezu is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. With a focus on meaningful engagement and a commitment to excellence in service delivery, employees enjoy the unique advantage of working in a fast-paced environment that encourages nationwide travel and personal connections with key accounts across the UK.
