At a Glance
- Tasks: Engage with Driver Partners daily, ensuring top-notch service and compliance.
- Company: Join Veezu, the UK's fastest-growing taxi tech company!
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Other info: Fully on-site role in Norwich with a focus on career development.
- Why this job: Make a real difference in your community while working with a dynamic team.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Driver Partner Experience Executive, you will be responsible for the day‑to‑day interaction with Driver Partners, working closely with Veezu Services and Veezu Assist and using the Driver Partner Portal as the primary communication tool. Reporting into the Regional Driver Partner Experience Manager, you will ensure a high level of efficiency and compliance is maintained and executed correctly at all times in line with our Group policies and processes.
Who are Veezu? Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech‑driven on‑demand mobility service that supports our hyper‑local communities, helping them thrive and so much more!
What You’ll Do
- Responsibilities (Driver Partner Interaction)
- Champion a “best customer service approach” to Driver Partners.
- Adhere to and execute the Driver Partner (DP) set up procedure for all new DPs, complying with local authority licensing requirements.
- Follow and execute the process of temporarily disabling DPs if required by VSL.
- Follow and execute the DP dis‑engagement process.
- Assist DPs in completing all relevant licensing paperwork to ensure any DP attraction campaigns launched are effective and successful.
- Follow the instructions of the Regional Driver Partner Experience Manager when required.
- Be the local point of contact for DPs where queries or matters cannot be addressed via the Driver Partner Portal or where face‑to‑face contact is required or requested.
- Promote the use and functionality of the Driver Partner Portal, knowing how and when to use by and on behalf of DPs.
- Manage, respond and action all relevant tickets issued via Zendesk in a timely manner.
- Be a champion user of the Driver Partner Portal for internal use.
- Responsibilities (Veezu Services Interaction)
- Process & maintain the weekly administration documentation for Veezu Services, informing the Veezu Services Team of any local Operator charges and credits to be processed accordingly, on a weekly basis.
- Respond to Zendesk tickets allocated to you in a timely manner.
- Identify elements of iCabbi development and/or improvement, raising a ticket on Zendesk wherever relevant.
- Continually provide recommendations that are capable of improving service delivery outcomes.
- Support the Regional Driver Partner Experience Manager with identifying and informing VSL on any DP marketing campaign needs.
- Licensing
- Adhere to local licensing regulations and continually ensure that Driver Partners vehicle & licensing records are kept accurate and up to date on iCabbi.
- Investigate and where relevant, assist in complaints received about DPs from passengers, members of the public, local authorities and from other DPs.
- Assist with careful monitoring, identification and follow up of any ongoing investigation in relation to potential DP fraud and/or confirmed cases of fraud.
- Ancillary Products
- Subject to any Financial Conduct Authority restrictions, work closely with Veezu Assist to inform, promote and upsell ancillary products & services to DPs in a professional manner.
- Complete all Vehicle Hire administration accurately, correctly and in a timely manner, ensuring Veezu Services are notified of any charges to be processed via the Weekly Access Fee Sheets (WAFS).
- Regional Development
- Where necessary, identify regional events and assist with planning activities that would result in an increased supply of bookings and an increased demand for DPs.
- Support with acquisition growth by assisting the Regional Driver Partner Experience Manager with integrating any new businesses into the Region.
- Compliance
- Understand the Veezu Safety First approach and behave accordingly.
- Understand the Veezu Data Principles and behave accordingly.
- Understand the Driver Partner and Passenger Terms & Conditions.
- Undertake all mandatory training.
- Maintain information security to a recognised required standard in line with business needs.
- Follow information security policies and procedures.
- Ensure legal and contractual compliance.
What You’ll Need
- Exceptional attention to detail and organisation skills
- Excellent communication skills both written and verbally
- Ability to multitask and prioritise numerous conflicting priorities
- Strong Microsoft Office Suite skills
- Highly organised and methodical
- Excellent Customer Service skills with calm and professional approach
Where You’ll Be
This role will be based out of our Norwich office. This role will be fully on‑site.
Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.
Driver Partner Experience Executive in Norwich employer: Veezu
Veezu is an exceptional employer that champions a dynamic work culture, offering a hybrid role that promotes flexibility and work-life balance. With a strong emphasis on employee growth, we provide opportunities for professional development and collaboration across diverse teams, all while being located in the vibrant city of Telford. Join us to be part of a forward-thinking company that values innovation and inclusivity in driving urban growth strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Driver Partner Experience Executive in Norwich
✨Tip Number 1
Get to know the company! Research Veezu and understand their values, services, and the Driver Partner experience. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Driver Partner Experience Executive, you'll need to interact with Driver Partners regularly. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and how you can contribute to improving the Driver Partner experience. This shows you're not just looking for a job, but are eager to make a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to embrace the digital tools we use at Veezu.
We think you need these skills to ace Driver Partner Experience Executive in Norwich
Some tips for your application 🫡
Show Your Customer Service Skills:In your application, make sure to highlight any experience you have in customer service. We want to see how you’ve gone above and beyond to help others, especially in a fast-paced environment like ours!
Be Detail-Oriented:Since attention to detail is key for this role, give examples of how you've successfully managed tasks that required precision. We love candidates who can keep things organised and accurate!
Familiarise Yourself with Our Tools:Mention any experience you have with tools similar to the Driver Partner Portal or Zendesk. If you’re tech-savvy, let us know! It’ll show us you’re ready to hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Veezu
✨Know Your Stuff
Before the interview, make sure you understand Veezu's services and how they operate. Familiarise yourself with the Driver Partner Portal and the key responsibilities of a Driver Partner Experience Executive. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role is all about interacting with Driver Partners, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or improved a process, as this will demonstrate your ability to champion a 'best customer service approach'.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You might be asked about how you manage multiple tasks or ensure compliance with local licensing regulations. Prepare to discuss your methods for staying organised and maintaining attention to detail, as these are crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges faced by Driver Partners, or how success is measured in this role. This shows that you're not only interested in the position but also thinking about how you can contribute to the team's success.
